We are excited to welcome you back to MOIC with care and consideration. The safety and health of our employees and guests is our top priority and we will work with you to ensure that your time at MOIC is comfortable, stress free and FUN. We have made industry leading updates inside of our facilities in accordance with the safety standards of the CDC and our local governments.
• Throughout the day, our team members have been trained to disinfect all touch points immediately after any exposure or contact with guests. • Rest assured that each time you enter a space it will have just been sanitized.
We have updated our HVAC systems to further comply with the health and safety standards of NY State. Our HVAC systems have ventilation air – also called “fresh” air or “outside” air. The fans we have installed are able to bring in more ventilated air than is required by NYC codes. We designed the systems to operate in a mode that is not only compliant with NYC codes, but above and beyond necessary measures. Rest assured that clean and purified air will be circulated throughout all 3 floors of our experience. In addition, we have fans running 24/7 to achieve more filtration through the filters.
Water is great for ice cream production . . . but not so great for keeping phones or clothes dry! If rain is expected during your visit, we recommend bringing an umbrella, and arriving at the time that your reservation starts. We want to minimize our guests’ exposure to the rain and cannot exceed our current capacity limits due to Covid19.
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain cleanliness standards and will be providing masks and sanitizer upon requests.
Guests are free to swim in the sprinkle pool at their leisure.
ABSOLUTELY! Throughout the experience there are many places to sanitize and wash your hands, including at our entryway, in all our elevators, and other high touch locations.
Unfortunately we know that this is going to be part of the new normal and that is OK. Please let us know as soon as you possibly can by shooting us an email at [email protected].
Ice cream will be served by our team members who will be wearing face masks and gloves!
Please stay home and rest up for at least 14 days- we are happy to reschedule you at no cost!
If an MOIC employees contracts COVID-19, that employee will be asked to stay home and cannot return to work unless until 1. At least 3 days (72 hours) have passed since recovery defined as resolution of fever without the use of fever-reducing medications and, 2. Improvement in respiratory symptoms (e.g., cough, shortness of breath); and, 3. At least 7 days have passed since symptoms first appeared OR negative result from COVID19 diagnostic test
Please send an email to [email protected]. We’d be happy to chat!
For any further questions, concerns or suggestions
please contact us at [email protected]