Frequently Asked Questions
VISIT SAN FRANCISCO
We invite you to enter a realm where ANYTHING IS POSSIBLE.
From unicorns, to cookie carousels, to swimming in a pool filled with rainbow sprinkles, you can expect to be inspired to play, imagine and connect with those around you here.
The globally acclaimed experience has sold out in locations nationwide,
and now has a permanent home - only in San Francisco!
CURRENTLY ON VIEW:
JULY 4 - SEPTEMBER 30
Relive the adventure of Summer Camp as a kid! Experience camp counselors, ice cream s’mores, and fun challenges to earn Sprinkle Scout badges on your journey to the Sprinkle Pool! This will be a Summer to remember!
Available online only
Tickets are $29 for groups of 10 or more.
Tickets are $38 per person.
Kids 2 & under are free.
We welcome ALL races, ALL religions, ALL countries of origin, ALL sexual orientations, ALL genders. MOIC is proud to be an inclusive space for everyone.
ticketed experience opening hours:
Monday, Wednesday, Thursday: 12:30 pm - 6:00 pm
Friday: 12:30 pm - 6:30 pm
Saturday: 9:30 am - 8:45 pm
Sunday: 9:30 am - 8:00 pm
cafe 1905c & shop opening hours:
Monday, Wednesday, Thursday: 12:30 - 8:00 pm
Friday: 12:30 - 8:30 pm
Saturdays: 9:30 am -11:00 pm
Sundays: 9:30am - 10:30 pm
when DO I NEED TO ARRIVE FOR MY reservation time?
Arrive 15 minutes before your ticketed time slot. Note your ticket is only valid for the date and time purchased. If you miss your timeslot, your ticket is no longer valid.
TICKETS ARE SOLD OUT - HOW CAN I VISIT?
Please sign up for our newsletter for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.
Do you accept cash?
We are cashless! We do however accept Apple, Google and Samsung Pay in addition to credit and debit cards!
WILL I HAVE ENOUGH TIME WITH the FINAL NIGHT TIME SLOT?
Yes! Museum of Ice Cream closes its doors once the last guest finishes touring given that you arrive at your scheduled time slot.
HOW LONG WILL IT TAKE TO EXPERIENCE Museum of ice cream?
Museum of Ice Cream is designed to be between 1 - 1.5 hours of FUN!
IS THE SPRINKLE POOL REAL? IS IT CLEAN?
Yes! The Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
IS THIS AN OFFICIAL MUSEUM?
A museum in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.
DO YOU OFFER COAT CHECK & STROLLER STORAGE CHECK?
We do not have a coat check. We have a stroller parking section available and guests may park their strollers or leave items at their own discretion. Stroller parking is unattended. Due to the interactive nature of the exhibitions, strollers are not allowed inside Museum of Ice Cream as they impact both your and your fellow guest experience.
ARE THERE CHILDREN AND SENIOR DISCOUNTS?
Children 2 and under free and encouraged to love ice cream but must be accompanied by an adult at all times.
ARE THERE VEGAN, GLUTEN FREE, NUT FREE AND KOSHER OPTIONS?
Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher ice cream at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Most of treats do have gluten and or dairy, but we do have a few non-dairy and non-gluten treats inside! Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit Museum of Ice Cream and experience the art and installations.
How long has the museum been open?
Museum of Ice Cream San Francisco opened in September of 2017! San Francisco is the first permanent location.
Where is museum of ice cream going next?
These plans are top secret, but we want to be EVERYWHERE in the future! So far we’ve gone to New York, LA, and Miami, and sent an Ice cream truck on tour to 26 different cities across America!
Tickets & Admissions
WHERE DO I GET TICKETS?
Here, on our ticket site! Purchases are made by date and 15-minute time slots. The experience is much longer than 15 minutes, that’s just your time slot to line up and get inside!
HOW MUCH ARE TICKETS?
General tickets are $38 (2 and under are free).
Are discounts available?
A 10% discount is available for military employees and college students. please email email@example.com with a picture of your military ID, or from your college email address (a “.edu” email) to redeem the discount code.
CAN I refund or exchange MY TICKET?
Tickets are nonrefundable, but can be exchanged. Login to your ticket portal to exchange times (link available in your confirmation email). You can also contact firstname.lastname@example.org for time swaps.
are tickets transferrable between guests?
One photo ID must be shown for entry. As long as one guest in the party matches one of the names on the tickets with a photo ID, the rest of the party’s guests are flexible.
DO I GET ICE CREAM WITH MY TICKET?
Yes! Multiple delicious treats are included with your reservation.
DO I NEED TO PRINT MY TICKET?
Nope! Tickets are mobile only. You must present your ticket on your phone with a valid ID. If you selected Will Call, one ID must match to the purchaser or to a single registered name. Name changes are never allowed on tickets and any claim from ticket resellers is false. Groups must enter Museum of Ice Cream together.
WHAT IF I DON'T HAVE THE NAMES OF MY GUESTS?
Only one ID needs to match one of the names on the tickets.
ARE TICKETS AVAILABLE AT THE DOOR?
Tickets are not available at the door; all reservations must be booked online.
IS THERE PARKING AT YOUR LOCATION?
No, but street parking and many hourly garages are close by. Public Transportation and ride share is highly encouraged. Powell Street Bart station is within 2 blocks.
The following garage is suggested for based soley on proximity: Ellis-O'Farrell Garage, 123 O'Farrell St, San Francisco, CA 94102
Does MOIC validate parking?
We do not.
IS Museum of ice cream WHEELCHAIR ACCESSIBLE?
DO YOU HOST PRIVATE EVENTS OR HAVE CORPORATE PARTNERSHIPS?
Yes! Please visit our events page to learn more.
Do you do special events?
Yes - sign up for our newsletter to get the inside scoop special events that we host.
IS PHOTOGRAPHY ALLOWED?
Photography is allowed and encouraged! Commercial or Product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact email@example.com for requests.
ARE PETS ALLOWED IN THE MUSEUM?
Animals are not permitted at Museum of Ice Cream. The only exception is for service animals on a leash and under their masters’ control as authorized by applicable law.
WHERE CAN I GET MORE INFORMATION!?!
Follow us on instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at firstname.lastname@example.org
DO YOU HAVE GIFT CARDS?
We do not offer Gift Cards at this time.
what is your return policy for Museum of ice cream shop?
Museum of Ice Cream Shop accepts returns of unworn, unwashed, undamaged or defective merchandise within 30 days of the original purchase. Returns will not be accepted without the original proof of purchase. All refunds will be made in the form of the original payment.
Museum of Ice Cream Shop reserves the right to limit or deny any returns or exchanges.
Online Return Policy:
For online returns, please email our customer service at email@example.com for a product return form.
The cost of return shipping will be $7.50.
Please allow up to 14 business days from when we receive the items for your order to be refunded. We will send you an email once the return process is completed.
Price adjustments will not be honored for online purchases.