FAQs

Visiting

Is this an official museum?

A museum in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.

What should I bring?

Your love of ice cream and an official photo ID. Students and military guests should also bring the ID used to purchase their discounted tickets.

Is the tour self-guided?

The Museum of Ice Cream is now a self paced experience allowing guests to take as much time as they would like in each exhibit. #TeamMOIC will also be there to guide you along the way for added fun.

Is the sprinkle pool real? Is it clean?

Yes! The Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.

When do I need to arrive?

Please arrive 15 minutes before your ticketed time slot. Note your ticket is only valid for the date and time purchased. If you miss your time slot, your ticket is no longer valid.

Tickets are sold out – how can i visit?

Please sign up for our newsletter for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.

Do you accept cash?

We are cashless! We do however accept Apple, Google and Samsung Pay in addition to credit and debit cards!

How long does it take to visit Museum of Ice Cream?

Museum of Ice Cream is designed to take around an hour to an hour and a half. 

Will I have enough time with the final time slot?

Yes! Museum of Ice Cream closes its doors once the last guest finishes touring given that you arrive at your scheduled time slot.

Do you offer coat check?

There is no coat check so be sure to hold onto your belongings throughout the experience.

Are there children and senior discounts?

Children 2 and under free and encouraged to love ice cream but must be accompanied by an adult at all times.

Are there vegan, gluten-free, nut-free and kosher options?

Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher ice cream at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Most of treats do have gluten and or dairy, but we do have a few non-dairy and non-gluten treats inside! Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit Museum of Ice Cream and experience the art and installations. 

What if i lose something?

The Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things. Contact us hello@museumoficecream.com for more information.

Where is Museum of Ice Cream going next?

These plans are top secret, but we want to be EVERYWHERE in the future! So far we’ve gone to New York, LA, and Miami, and sent an Ice cream truck on tour to 26 different cities across America!

 

Tickets & Admissions

Where do I get tickets?

Here, on our ticket site! Purchases are made by date and time slot.

Can I refund or exchange my ticket?

Tickets are nonrefundable, but can be exchanged. Login to your ticket portal to exchange times (link available in your confirmation email).  You can also contact hello@musuemoficecream.com for time swaps.

Are tickets transferable between guests?

One photo ID must be shown for entry. As long as one guest in the party matches one of the names on the tickets with a photo ID, the rest of the party’s guests are flexible.

Do I get ice cream with my ticket?

Yes! Multiple delicious treats are included with your reservation.

Do I need to print my ticket?

Nope! Tickets are mobile only. You must present your ticket on your phone with a valid ID. If you selected Will Call, one ID must match to the purchaser or to a single registered name. Name changes are never allowed on tickets and any claim from ticket resellers is false. Groups must enter Museum of Ice Cream together.

What if I don’t have the names of my guests?

Only one ID needs to match one of the names on the tickets.

Are tickets available at the door?

Tickets are not available at the door; all reservations must be booked online.

 

Accessibility

Is the Museum of Ice Cream wheelchair accessible?

Yes!

 

Private Events

Do you do special events?

Yes - sign up for our newsletter to get the inside scoop special events that we host. 

 

Policies

What if I’m late?

If you miss your time slot your ticket is no longer valid. In the event that you are late login to your ticket portal to exchange times (link available in your confirmation email). For questions contact hello@museumoficecream.com

Is photography allowed?

Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact press@museumoficecream.com for requests.

Are pets allowed in the museum?

Animals are not permitted at Museum of Ice Cream. The only exception is for service animals on a leash and under their masters’ control as authorized by applicable law.

Do you have gift cards?

Currently there are no gift cards available, but contact us at hello@museumoficecream.com if you’re looking to do something special for someone.

What is your return policy for the Museum of Ice Cream Shop?

Museum of Ice Cream Shop accepts returns of unworn, unwashed, undamaged or defective merchandise within 30 days of the original purchase. Returns will not be accepted without the original proof of purchase. All refunds will be made in the form of the original payment. Museum of Ice Cream Shop reserves the right to limit or deny any returns or exchanges.

Online Return Policy:

  • For online returns, please email our customer service at shop@museumoficecream.com for a product return form.

  • The cost of return shipping will is $7.50.

  • Please allow up to 14 business days from when we receive the items for your order to be refunded. We will send you an email once the return process is completed.

  • Price adjustments will not be honored for online purchases.

Where can I get more information?

Follow us on instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at hello@museumoficecream.com