FAQ

WHAT LOCATIONS ARE OPEN?

Museum of Ice Cream Los Angeles is open through October 2017
Museum of Ice Cream San Francisco opens September 2017
New York is closed for the season
+ More locations coming soon!

TICKETS ARE SOLD OUT - HOW CAN I VISIT?

Please sign up for our newsletter on our homepage for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.

HOW MUCH ARE TICKETS?

Ticket prices and types vary by location please see the visit page of the location you would like to visit for more information!

WHAT TIME DO I NEED TO ARRIVE FOR MY TIMED TICKET?

Please arrive within the first 20 minutes of the half hour slot you purchased (eg. arrive before 3:50 p.m. for a 3:30 - 4:00 p.m. Ticket). Note your ticket is only valid for the date and time purchased. If you miss your timeslot your ticket is no longer valid.

CAN I TRANSFER MY TICKET OVER?

Tickets are nontransferable. One person in the party must match one of the names on the tickets.

HOW MANY TICKETS CAN I PURCHASE?

Each purchaser is allowed up to 6 tickets.

DO I GET ICE CREAM WITH MY TICKET?

Yes! Multiple treats are included with admission.

DO I NEED TO PRINT MY TICKET?

Tickets are mobile only. You must present your ticket on your phone with a valid ID. If you selected Will Call, one ID must match to the purchaser or to a single registered name. Name changes are never allowed on tickets and any claim from ticket resellers is false. Groups must enter MOIC together.

DO YOU REFUND TICKETS OR CHANGE TICKET TIMES?

All ticket sales are final and non-refundable. We cannot transfer tickets for any reason as we only a limited amount of people in during each time slot. No exceptions can be made.

WHAT IF I DON'T HAVE THE NAMES OF MY GUESTS

Only one attendee's name (including yours!) needs to match the ticket.

ARE TICKETS AVAILABLE AT THE DOOR?

Tickets are not available at the door; all tickets must be purchased online prior to arrival.

WILL I HAVE ENOUGH TIME WITH A 9:30 TICKET?

Yes! The museum will be open past 10 p.m. but please arrive by 9:45.

IS THERE PARKING AT YOUR LOCATION

Los Angeles:
Street parking is available. We also offer valet for $6. The following lots are suggested for Museum of Ice Cream based on proximity, hours and rates may vary:
660 Mateo Street
950 South Santa Fe Avenue

San Francisco:
Public Transportation and ride share is highly encouraged. Powell Street Bart station is within 2 blocks. Street parking is available. The following lots are suggested for Museum of Ice Cream based on proximity. Hours and rates may vary. Ellis-O'Farrell Garage, 123 O'Farrell St, San Francisco, CA 94102

DO YOU OFFER COAT CHECK & STROLLER STORAGE CHECK?

Due to the interactive nature of the exhibitions, strollers are highly discouraged as they impact both your and your fellow guests' experience. When necessary, we ask that you fold and carry. We do not have dedicated stroller space or coat check.

ARE THERE CHILDREN AND SENIOR DISCOUNTS?

Children under 3 are free and encouraged to love ice cream but must be accompanied by an adult at all times.

IS PHOTOGRAPHY ALLOWED?

Photography is allowed and encouraged! Commercial shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from Museum of Ice Cream. Contact press@museumoficecream.com

ARE THERE VEGAN, GLUTEN FREE, NUT FREE AND KOSHER OPTIONS?

Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher ice cream at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit the museum and experience the art and installations!

IS THE MUSEUM WHEELCHAIR ACCESSIBLE?

Yes!

ARE PETS ALLOWED IN THE MUSEUM>

Animals are not permitted at Museum of Ice Cream. The only exception is for service animals on a leash and under their masters’ control as authorized by applicable law.

HOW LONG WILL IT TAKE TO EXPERIENCE THE MUSEUM?

Museum of Ice Cream is designed to be ~45 minutes of FUN!

IS THE SPRINKLE POOL REAL? IS IT CLEAN?

Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial plastics to fill our signiture sprinkle pool. The museum also cleans the sprinkles daily.

DO YOU HOST PRIVATE EVENTS OR HAVE CORPORATE PARTNERSHIPS?

Yes! Please contact us for private and corporate event information at hello@museumoficecream.com

DO YOU OFFER GROUP DISCOUNTS?

We love groups, however we do not offer group discounts at this time. If you are interested in renting out Museum of Ice Cream for a private tour please contact us at hello@museumoficecream.com

DO YOU OFFER PRESS PASSES?

Please contact press@museumoficecream.com for more information on press access.

IS THIS AN OFFICIAL MUSEUM?

A museum in our opinion celebrates creativity, passion, history, innovators and innovations and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.

DO YOU HAVE GIFT CARDS?

Unfortunately we do not offer Gift Cards at this time.

WILL THE MUSEUM OF ICE CREAM OPEN IN NEW CITIES?

Yes! Please sign up for our newsletter to get the latest updates on upcoming locations.

WHAT IS YOUR FAVORITE FLAVOR?

That is a very good question… Find out at the museum!

WHERE CAN I GET MORE INFORMATION!?!

Follow us on instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at hello@museumoficecream.com