WHAT LOCATIONS ARE OPEN?
Museum of Ice Cream Los Angeles is open through December 2017
Museum of Ice Cream San Francisco is open through February 2018
New York is closed for the season
+ More locations coming soon!
TICKETS ARE SOLD OUT - HOW CAN I VISIT?Please sign up for our newsletter on our homepage for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.
HOW MUCH ARE TICKETS?Ticket prices and types vary by location please see the visit page of the location you would like to visit for more information!
WHAT TIME DO I NEED TO ARRIVE FOR MY TIMED TICKET?You must arrive within the first 20 minutes of the half hour slot you purchased (eg. arrive before 3:50 p.m. for a 3:30 - 4:00 p.m. Ticket). Note your ticket is only valid for the date and time purchased. If you miss your timeslot your ticket is no longer valid.
CAN I TRANSFER MY TICKET OVER?
Tickets are nontransferable. One person in the party must match one of the names on the tickets.
HOW MANY TICKETS CAN I PURCHASE?
Each purchaser is allowed up to 6 tickets.
DO I GET ICE CREAM WITH MY TICKET?
Yes! Multiple treats are included with admission.
DO I NEED TO PRINT MY TICKET?
Tickets are mobile only. You must present your ticket on your phone with a valid ID. If you selected Will Call, one ID must match to the purchaser or to a single registered name. Name changes are never allowed on tickets and any claim from ticket resellers is false. Groups must enter MOIC together.
DO YOU REFUND TICKETS OR CHANGE TICKET TIMES?
All ticket sales are final and non-refundable. We cannot transfer tickets for any reason as we only a limited amount of people in during each time slot. No exceptions can be made.
WHAT IF I DON'T HAVE THE NAMES OF MY GUESTS
Only one attendee's name (including yours!) needs to match the ticket.
ARE TICKETS AVAILABLE AT THE DOOR?
Tickets are not available at the door; all tickets must be purchased online prior to arrival.
WILL I HAVE ENOUGH TIME WITH A 9:30 TICKET?
Yes! The museum will be open past 10 p.m. but please arrive by 9:45.
IS THERE PARKING AT YOUR LOCATION
Street parking is available. We also offer valet for $6. The following lots are suggested for Museum of Ice Cream based on proximity, hours and rates may vary:
660 Mateo Street
950 South Santa Fe Avenue
Public Transportation and ride share is highly encouraged. Powell Street Bart station is within 2 blocks. Street parking is available. The following lots are suggested for Museum of Ice Cream based on proximity. Hours and rates may vary. Ellis-O'Farrell Garage, 123 O'Farrell St, San Francisco, CA 94102