FAQ

WHAT LOCATIONS ARE OPEN?

New York is currently closed for the season
Los Angeles opens April 22nd 2017

WHAT TIME DO I NEED TO ARRIVE FOR MY TIMED TICKET?

Please arrive within the first 20 minutes of the half hour slot you purchased (eg. arrive before 3:50 p.m. for a 3:30 - 4:00 p.m. Ticket). Note your ticket is only valid for the date and time purchased. If you miss your timeslot your ticket is no longer valid.

HOW MUCH ARE TICKETS?

Adult ( age 13 +) $29
Child (age 3-12) Senior (age 60+) $18

HOW MANY TICKETS CAN I PURCHASE?

Each purchaser is allowed up to 6 tickets.

IS THE SPRINKLE POOL REAL? IS IT CLEAN?

Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial plastics to fill our signature sprinkle pool. The museum also cleans the sprinkles daily.

DO I GET ICE CREAM WITH MY TICKET?

Yes! Two ice creams are included with admission.

DO I NEED TO PRINT MY TICKET?

You can present your ticket on your phone or it can be printed.

DO YOU REFUND TICKETS OR CHANGE TICKET TIMES?

All ticket sales are final and nonrefundable.

CAN I TRANSFER MY TICKET OVER?

Tickets are nontransferable. One person in the party must match one of the names on the tickets.

WHAT IF I DON'T HAVE THE NAMES OF MY GUESTS

Only one attendee's name (including yours!) needs to match the ticket.

ARE TICKETS AVAILABLE AT THE DOOR?

Tickets are not available at the door; all tickets must be purchased online prior to arrival.

WILL I HAVE ENOUGH TIME WITH A 9:30 TICKET?

Yes! The museum will be open past 10 p.m. but please arrive by 9:45.

IS THERE PARKING AT YOUR LOS ANGELES LOCATION

Street parking is available. We also offer valet for $6. The following lots are suggested for Museum of Ice Cream based on proximity, hours and rates may vary:
660 Mateo Street
950 South Santa Fe Avenue

DO YOU OFFER COAT CHECK & STROLLER STORAGE CHECK?

Strollers are not permitted inside of the museum. We do not have dedicated stroller space or coat check.

ARE THERE CHILDREN AND SENIOR DISCOUNTS?

Children under 3 are free and encouraged to love ice cream but must be accompanied by an adult at all times. Children age 3-12 and Senior Citizens 60+ can purchase tickets for $18.

IS PHOTOGRAPHY ALLOWED?

Photography is allowed and encouraged! Commercial shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from Museum of Ice Cream. Contact press@museumoficecream.com

ARE THERE VEGAN, GLUTEN FREE, NUT FREE AND KOSHER OPTIONS?

Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher items at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit the museum and experience the art and installations!

IS THE MUSEUM WHEELCHAIR ACCESSIBLE?

Yes!

HOW LONG WILL IT TAKE TO EXPERIENCE THE MUSEUM?

Museum of Ice Cream is designed to be ~45 minutes of liking, licking and sharing.

DO YOU HOST PRIVATE EVENTS OR HAVE CORPORATE PARTNERSHIPS?

Yes! Please contact us for private and corporate event information at flavor@museumoficecream.com

DO YOU OFFER GROUP DISCOUNTS?

We love groups, however we do not offer group discounts at this time. If you are interested in renting out Museum of Ice Cream for a private tour please contact us at flavor@museumoficecream.com

DO YOU OFFER PRESS PASSES?

Please contact press@museumoficecream.com for more information on press access.

IS THIS AN OFFICIAL MUSEUM?

A museum in our opinion celebrates creativity, passion, history, innovators and innovations and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating ice cream.

DO YOU HAVE GIFT CARDS?

Unfortunately we do not offer Gift Cards at this time.

WILL THE MUSEUM OF ICE CREAM OPEN IN NEW CITIES?

Yes! Please sign up for our newsletter to get the latest updates on upcoming locations.

WHAT IS YOUR FAVORITE FLAVOR?

That is a very good question… Find out at the museum!

WHERE CAN I GET MORE INFORMATION!?!

Follow us on instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at hello@museumoficecream.com