Have you updated safety and health protocols in the wake of COVID-19?

Learn more about New York City’s Covid-19 Safety Standards here

Have you updated safety and health protocols in the wake of COVID-19?

Absolutely! Check out our COVID-19 page for all updated Health and Safety Standards. Please note that we will be updating this page frequently so be sure to check back.

What should I bring?

Your love of ice cream, an official photo ID and your mask!

Is the tour self-guided?

The Museum of Ice Cream is now a self paced experience allowing guests to take as much time as they would like in each exhibit. #TeamMOIC will also be there to guide you along the way for added fun, and of course to lead the special activities!

What is our address?

Our address is 558 Broadway New York, NY 10012.

What are our opening hours?

Monday: 11.30am - 7.00pm
Tuesday: Closed
Wednesday: Closed
Thursday: 11.30am - 7.00pm
Friday: 11.30am - 8.30pm
Saturday: 10.00am - 8.30pm
Sunday: 10.00am - 7.00pm

How can you reach us?

You may reach out to us via email at hello@museumoficecream.com or text us at
+1 (866) 665-1018.

Is this an official museum?

A museum in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.

Is the sprinkle pool real? Is it clean?

Yes! The Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.

Guests are free to swim in the sprinkle pool at their leisure. For guests who prefer to float rather than swim, we have installed lilly pads for you to lounge on without fully submerging themselves in the sprinkle pool.

When do I need to arrive?

Please arrive on time. Your ticket is only valid for the date and time purchased. Your time slot (ie 11am) is valid for entry for 30minutes (ie 11-11:30am). Due to strict covid protocols, it is essential that you arrive on time and during your time slot. Like a theatre just filled with ice cream, games, sprinkles and slides, the curtains must close. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund.

Tickets are sold out – how can I visit?

Please sign up for our newsletter and/or follow us @museumoficeream for updates.

Do you accept cash?

We accept credit cards, Apple pay, Google pay and Samsung Pay. In NYC, we accept cash upon request.

How long does it take to visit Museum of Ice Cream?

Museum of Ice Cream ticketed experience is designed to take around an hour to an hour and a half. After your ticketed experience, feel free to relax at our cafe.

Will I have enough time with the final time slot?

Yes! Museum of Ice Cream closes its doors once the last guest finishes touring given that you arrive at your scheduled time slot.

Do you offer coat check?

Coat check is closed. All garments, backpacks, briefcases, and bags must remain on your person and cannot be left unattended. Umbrellas must be contained within an admissibly-size bag. Luggage, sealed boxes, garment bags, bicycles, skateboards, skates, scooters, plants, flowers, food, and musical instruments may not be brought into the museum.

Are there vegan, gluten-free, nut-free and kosher options?

We have vegan treats for our guests! We cannot wait for you to visit Museum of Ice Cream and experience the art, installations and now vegan and dairy treats. Please note that most treats are not certified gluten-free or Kosher at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment.

What if I lose something?

Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.

Lost items in NYC please contact hello@museumoficecream.com or text us at
+1 (866) 665-1018.

Is there a minimum age for children to enter on their own?

There is no age minimum. Parents are encouraged to use their own discretion and understand that they are responsible for their own children whether accompanied or not.

Are tickets transferable between guests?

One photo ID must be shown for entry. As long as one guest in the party matches one of the names on the tickets with a photo ID, the rest of the party’s guests are flexible.

Where do I get tickets?

Here, on our ticket site! Purchases are made by date and time slot.

Can I refund or exchange my ticket?

Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact hello@museumoficecream.com for assistance.

Are tickets transferable between guests?

Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.

If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.

Do I get ice cream with my ticket?

Yes! Multiple delicious treats are included with your reservation.

Do I need to print my ticket?

Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.

Are tickets available at the door?

Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!

Is museum of ice cream wheelchair accessible?

Yes!

Is there parking?

Yes! There are hourly parking garages nearby.

What if I’m late?

Please arrive on time. Note your ticket is only valid for the date and time purchased. In these extraordinary times, ensuring your safety is critical so please note arriving at your reservation is critical for us to maintain social distancing mandated by the Singapore Government. We provide a 10 minute grace period after your 30 minute reservation window however your reservation may be rescheduled should you arrive outside of this window. Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund.

Is photography allowed?

Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact hello@museumoficecream.com for requests.

Can everyone ride the slide?

Guests must be 3 years or older, and 44 inches or taller to ride the slide. There is a Cherry Elevator directly adjacent to the slide where they can take a ride down. It will take you down to the Melted Cave where the slide finishes.

Are pets allowed in the museum?

Animals are not permitted at Museum of Ice Cream.

What is your return policy for the museum of ice cream shop?

We accept returns or exchanges of any unused or defective merchandise within 14 days of purchase. All returns or exchanges must have a proof of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. Sale items cannot be exchanged or returned.

Masks and facial coverings

We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain cleanliness standards and will be providing masks and sanitizer upon requests.

Where can I get more information?

Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at hello@museumoficecream.com or text us at +1 (866) 665-1018.

What should I bring?

Your love of ice cream, an official photo ID and your ticket confirmation!

Is the tour self-guided?

Museum of Ice Cream is a self paced experience. Take as much time as you would like in each exhibit but remember always move forward never backwards.  Our #TeamMOIC Guides will entertain and serve you along the way for added fun, and of course to lead the special activities and serve you treats!

What is our address?

Our address is 11506 Century Oaks Terrace Suite #128 Austin, TX 78758. If you have trouble finding us, look for the pink building next to True food kitchen!

What are our opening hours?

Monday: 11.30am - 7.30pm
Tuesday: Closed
Wednesday: Closed
Thursday: 11.30am - 7.30pm
Friday: 11.30am - 9.30pm
Saturday: 10am - 9.30pm
Sunday: 10am - 8.30pm

Is this an official museum?

Museums in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor a typical museum, we are built upon the foundation of sharing and celebrating imagination.

Is the sprinkle pool real? Is it clean?

Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.

Guests are free to swim in the sprinkle pool at their leisure and own risk.

When do I need to arrive?

Please arrive on time. Your ticket is only valid for the date and time purchased. Your time slot (ie 11am) is valid for entry for 30minutes (ie 11-11:30am). Due to strict covid protocols, it is essential that you arrive on time and during your time slot. Like a theatre just filled with ice cream, games, sprinkles and slides, the curtains must close. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund.

Tickets are sold out – how can I visit?

Please sign up for our newsletter and/or follow us @museumoficeream for updates.

Do you accept cash?

We are cashless! We do however accept Apple, Google and Samsung Pay in addition to credit and debit cards!

How long is the Museum of Ice Cream experience?

Museum of Ice Cream ticketed experience is designed to take around an hour to an hour and a half. After your ticketed experience, feel free to relax at our cafe, bar and shop!

Are strollers allowed inside?

Indoor stroller parking is currently unavailable due to space and the interactive nature of the installations. We do not allow strollers inside the experience, so if you choose to bring one we will kindly ask you to leave it outside in a designated spot.

Do I have sufficient time if I choose the final time slot?

Yes! Museum of Ice Cream only closes its doors after the last guest finishes touring, given that you arrive at your scheduled time slot.

Do you offer coat check?

Coat check is closed. All garments, backpacks, briefcases, and bags must remain on your person and cannot be left unattended. Umbrellas must be contained within an admissibly-size bag. Luggage, sealed boxes, garment bags, bicycles, skateboards, skates, scooters, plants, flowers, food, and musical instruments may not be brought into the museum.

Are there vegan, gluten-free, nut-free and kosher options?

We have vegan treats for our guests! We cannot wait for you to visit Museum of Ice Cream and experience the art, installations and now vegan and dairy treats. Please note that most treats are not certified gluten-free or Kosher at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment.

What if I lose something?

Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.

Lost items in Austin please contact: hello@museumoficecream.com

Is there a minimum age for children to enter on their own?

There is no age minimum. Parents are encouraged to use their own discretion and understand that they are responsible for their own children whether accompanied or not.

Where do I get tickets?

Here, on our ticket site! Purchases are made by date and time slot.

Can I refund or exchange my ticket?

Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact hello@museumoficecream.com for assistance.

Are tickets transferable between guests?

Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.

If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.

Do I get ice cream with my ticket?

Yes! Multiple delicious treats are included with your reservation.

Do I need a ticket for my child aged 2 and below?

Kids aged 2 and below do not need a ticket to enter our museum.

Do I need to print my ticket?

Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.

Are tickets available at the door?

Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!

Is museum of ice cream wheelchair accessible?

Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to hello@museumoficecream.com for more information.

Is there parking?

Yes! There is free parking throughout The Domain. We recommend the PINK garage located just 100 yards from our courtyard nearby on Century Oaks Terrace and Agave Ln. We even worked with our friends at The Domain from Simon Properties to provide 50% off ($4) valet with your proof of Museum of Ice Cream ticket.

Valet is located in between our building and True Food Kitchen on the MOPAC side and operates Friday, Saturday and Sunday. There is also additional free parking on this side of our building. In order to make your time slot, we recommend arriving early to secure parking.

What if I’m late?

Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.

You don’t get a refund for not showing up to a concert or sporting game!

Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.

You can reschedule your ticket directly through Peek should you be interested.

Is photography allowed?

Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact hello@museumoficecream.com for requests.

Are pets allowed in the museum?

Pets are not permitted at the Museum of Ice Cream. If you are accompanied by a service animal, please be aware that you will be asked to provide documentation and you are prohibited from photographing your service companion. If you are seen breaking this rule, we will kindly ask you to exit without a refund. Pets are welcome in our courtyard cafe.. and we even sell doggy treats in our cafe/shop!

What is your return policy for the museum of ice cream shop?

We accept returns or exchanges of any unused or defective merchandise within 14 days of purchase. All returns or exchanges must have a proof of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. Sale items cannot be exchanged or returned.

Masks and facial coverings

We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards, and will be providing masks and sanitizer upon requests.

Where can I get more information?

Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at hello@museumoficecream.com

What are your COVID-19 admissions policies? (updated on 5 May 2022)

To ensure that everyone is able to enjoy our sweet treats during the experience ALL ticket holders must present a proof of full vaccination. Visitors must have their vaccination record reflected on their TraceTogether, HealthHub Apps or Passport Vaccination Stickers from ICA for short-term visitors. Hardcopies of vaccination cards will also be accepted with an accompanying ID. For those coming with young scoops, unvaccinated children under 12 must be accompanied by an adult from the same household, and are not allowed to intermingle with anyone who is not from the same household.

What is our address?

100 Loewen Road, Dempsey, Singapore 248837

There are an extremely limited number of car lots next to our Alfresco Bar & Cafe. However, there are plenty of parking spots nearby within Dempsey! Kindly refrain from parking on our neighbours’ premises as they are reserved for their own patrons.

If you are arriving by public transport from the city, the nearest bus stop would be CSC Dempsey Clubhouse with the following bus services: 7, 75, 77, 105, 106, 123, 174, followed by a scenic 10 min walk. If you are arriving by taxi or private hire service, there is a dedicated drop-off area for you to disembark.

What are our opening hours?

The museum is open Thursdays through Sundays, from 10am to 10:30pm (last entry is at 8pm) and closed from Monday to Wednesday. However, we occasionally open on additional days during celebratory periods such as public holidays and school holidays.

What should I bring?

Your love of ice cream, an official photo ID and your mask! We are required to ensure that all guests abide by the Singapore Government’s prevailing safe distancing measures, which includes the mandatory wearing of face masks when indoors. Guests are allowed to remove their masks during consumption of food and beverage only, and we reserve the right to deny entry or remove guests from our premises who repeatedly remove masks when not eating or drinking. Guests removed from the premises will not be eligible for a refund.

Is the tour self-guided?

The museum experience is self-guided, but #TeamMOIC guides will be stationed throughout the space to facilitate the experience with you!

When do I need to arrive?

Please arrive on time in order for us to facilitate safe distancing measures.  Note your ticket is only valid for the date and time purchased. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. You and your group must all be present in order to enter. You can contact our ticketing customer care team directly at hello@museumoficecream.com.sg

Tickets are sold out – how can I visit?

Please sign up for our newsletter or follow us @MUSEUMOFICEREAMSG for updates. Do note that there are no tickets available at the door and tickets purchased on third party sites are not allowed. IDs will be checked to match tickets at the point of entry.

Do you accept cash?

We are cashless! We accept VISA, Mastercard, American Express. We also accept Unionpay and JCB.

How long is the Museum of Ice Cream experience?

Museum of Ice Cream’s ticketed experience is designed to take around approximately 60 to 90 minutes. After your ticketed experience, feel free to wind down at our cafe or bar!

Are strollers allowed inside?

Strollers are allowed within the experience. However, we are not able to provide storage for the strollers.

Are there vegan, gluten-free, nut-free and kosher options?

Each treat station has a vegan alternative for our dairy-free scoops! Our treats are currently not Halal-certified at this time, however our ice cream does not contain pork products or derivatives and alcohol. Treats that contain nuts will be duly labelled, but please note that other products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. We will continue to improve our offerings as we find new ways to be inclusive for all ice cream fans.

What if I lose something?

Museum of Ice Cream is an interactive experience, so please hold onto your belongings as we are not responsible for any lost items.

To contact our Singapore Lost & Found team, please e-mail hello@museumoficecream.com.sg.

Is there a minimum age for children to enter on their own?

Children aged under 12 visiting the museum have to be supervised by an adult.

What should I wear to the museum?

Dress comfortably! The museum is fully equipped with air conditioners with an open and naturally ventilated alfresco cafe and bar.

Tip: Wear pink or light coloured clothes that will complement the pink exhibits and installations!

Where do I get tickets?

Here, on our ticket site! Purchases are made by date and time slot.

Is there a difference between Night at the Museum and the Daytime Experience?

Yes there is! Night at the Museum is an experience curated for adult guests and includes a welcome drink (either alcoholic or non-alcoholic) and a chance to compete in activities to redeem a free prize! You will be playing games with your fellow group members that are meant to help you get to know each other and bond over the course of the experience. Night at the Museum is perfect for couples on dates, groups of friends and celebrations like birthdays or bachelor/bachelorette parties!

Is there a price difference between the day and night experiences?

Yes, tickets for Night at the Museum cost $10 more than the Daytime Experience, which includes the welcome drink and additional activities.

How long does the Night at the Museum experience take?

While the time can vary according to how quickly you move through the space, it typically takes about 2 to 2.5 hours to enjoy Night at the Museum at a free and easy pace.

Is Night at the Museum appropriate for children?

The experience is child-appropriate, however it has been designed to resonate the most with adults! We recommend coming for the Daytime Experience with kids, as the day experience is a lot more free-and-easy. Don’t worry, though, as we will certainly adapt the Night experience and games to be enjoyed by children as well.

Can I refund or exchange my ticket?

Tickets are nonrefundable, but can be exchanged. Login to your ticket portal to exchange times (link available in your confirmation email). You can also contact hello@museumoficecream.com.sg for time swaps.

Are tickets transferable between guests?

Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.

If anyone in your group is unable to visit and you would like to transfer the ticket to another guest, we are happy to accommodate. Pleaser be sure to let our friendly guides at the door know.

Do I get ice cream with my ticket?

Yes!  Throughout the experience you’ll be enjoying desserts from 5 treat stations, with different types of ice cream and flavours. The treats are unlimited and come in manageable portions, so it's entirely up to you how much you want to eat. We recommend coming hungry!

Do I need a ticket for my child aged 2 and below?

Kids aged 2 and below do not need a ticket to enter our museum.

Do I need to print my ticket?

Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.

Are tickets available at the door?

Guests are required to book their tickets online prior to arrival, for both the Daytime and Night at the Museum Experience. While you’re welcome to try to book through our website at the door, we cannot guarantee that tickets will be available for sale.

Is museum of ice cream wheelchair accessible?

Yes!

Is there parking?

There are an extremely limited number of car lots next to our Alfresco Bar & Cafe. However, there are plenty of parking spots nearby within Dempsey! Kindly refrain from parking on our neighbours’ premises as they are reserved for their own patrons.

What if I’m late?

We strongly encourage all ticket-holders to arrive within half an hour of their time slot as it enables us to manage traffic in the museum for the best experience possible. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. In addition, our last slot for entry for the Night at the Museum experience is at 8pm, and the absolute latest admission into the experience would be at 8:30pm. If you happen to arrive later than 8:30pm, we would strongly encourage you to reschedule your tickets as you would not be able to enjoy the full experience at a comfortable pace.

You can contact our ticketing customer care team directly at hello@museumoficecream.com.sg with questions, and we’ll get back to you as soon as we can!

Is photography allowed?

Personal photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment are prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact hello@museumoficecream.com.sg for requests.

Are pets allowed in the museum?

Animals are not permitted in the museum or the cafe and bar.

What is your return policy for the museum of ice cream shop?

We accept exchange of any unused or defective merchandise within 14 days of the purchase date on the receipt.

Exchange can only be made for a new piece of the same product. We currently only accept exchange to a different size, or due to defects in the item.

All exchange must contain proof of purchase. Products must be returned in their original condition (unworn, unwashed, and unaltered) with tags attached.

Sale items cannot be exchanged.

We only accept exchange of products purchased from the MOIC Retail Shop at our Dempsey location.

Masks and facial coverings

We are required to ensure that all guests abide by the Singapore Government’s prevailing safe distancing measures, which includes the mandatory wearing of face masks when indoors. Guests are allowed to remove their masks during consumption of food and beverage only, and we reserve the right to deny entry or remove guests from our premises who repeatedly remove masks when not eating or drinking. Guests removed from the premises will not be eligible for a refund.

Where can I get more information?

Follow us on Instagram @museumoficecreamsg and Facebook at facebook.com/museumoficecreamsg for information and updates. If you have additional questions please email us at hello@museumoficecream.com.sg

Safe Management Measures

At Museum of Cream, we want to create an environment that is both safe and fun for all guests and #teamMOIC.

MOIC requires our guests to present their vaccination status via TraceTogether or HealthHub apps, as guests are required to be vaccinated to be eligible for entry. Alternatively, we will allow entry to unvaccinated guests that can present proof of a clinic-administered PET test taken within 24 hours of visit date and time.

Guests with visible sign of illness (including but not limited to symptoms such as coughing, sneezing, runny nose, etc) may be encouraged to reschedule for a date after their recovery4. Please also do not visit Museum of Ice Cream if you are feeling unwell - you will always have the option of rescheduling your ticket to a time when you feel better! You can reschedule your tickets here.

Please also read and follow the latest health advisories by the government to ensure a safe and sweet experience for everyone.

What should I bring?

Your love of ice cream, an official photo ID and your ticket confirmation!

Is the tour self-guided?

Museum of Ice Cream is a self paced experience. Take as much time as you would like in each exhibit but remember always move forward never backwards.  Our #TeamMOIC Guides will entertain and serve you along the way for added fun, and of course to lead the special activities and serve you treats!

What is our address?

Our address is 435 North Michigan Ave, Chicago, IL 60611.

What are our opening hours?

Monday: 10.00am - 7.00pm
Tuesday: Closed
Wednesday:  10.00am - 7.00pm
Thursday: 10.00am - 7.00pm
Friday:  10.00am - 7.00pm
Saturday:  10.00am - 7.00pm
Sunday:  10.00am - 7.00pm

Is this an official museum?

Museums in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor a typical museum, we are built upon the foundation of sharing and celebrating imagination.

Is the sprinkle pool real? Is it clean?

Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.

Guests are free to swim in the sprinkle pool at their leisure and own risk.

When do I need to arrive?

Please arrive on time. Your ticket is only valid for the date and time purchased. Your time slot (ie 11am) is valid for entry for 30minutes (ie 11-11:30am). Like a theatre just filled with ice cream, games, sprinkles and slides, the curtains must close. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund.

Tickets are sold out – how can I visit?

Please sign up for our newsletter and/or follow us @museumoficeream for updates.

Do you accept cash?

We are cashless! We do however accept Apple, Google and Samsung Pay in addition to credit and debit cards!

How long is the Museum of Ice Cream experience?

Museum of Ice Cream ticketed experience is designed to take around an hour to an hour and a half.

Are strollers allowed inside?

Yes! We allow strollers inside the experience.

Do I have sufficient time if I choose the final time slot?

Yes! Museum of Ice Cream only closes its doors after the last guest finishes touring, given that you arrive at your scheduled time slot.

Do you offer coat check?

Yes! We offer coat check inside the Museum.

Are there vegan, gluten-free, nut-free and kosher options?

We have vegan treats for our guests! We cannot wait for you to visit Museum of Ice Cream and experience the art, installations and now vegan and dairy treats. Please note that most treats are not certified gluten-free or Kosher at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment.

What if I lose something?

Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.

Lost items in Austin please contact: hello@museumoficecream.com

Is there a minimum age for children to enter on their own?

There is no age minimum. Parents are encouraged to use their own discretion and understand that they are responsible for their own children whether accompanied or not.

Where do I get tickets?

Here, on our ticket site! Purchases are made by date and time slot.

Can I refund or exchange my ticket?

Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact hello@museumoficecream.com for assistance.

Are tickets transferable between guests?

Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.

If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.

Do I get ice cream with my ticket?

Yes! Multiple delicious treats are included with your reservation.

Do I need a ticket for my child aged 2 and below?

Kids aged 2 and below do not need a ticket to enter our museum.

Do I need to print my ticket?

Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.

Are tickets available at the door?

Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!

Is museum of ice cream wheelchair accessible?

Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to hello@museumoficecream.com for more information.

Is there parking?

The closest parking is located at 150 E. Lower North Water Street. Several other parking garages are located nearby and cost varies by location and time. Museum of Ice Cream does not validate or have a relationship with any parking entity.

What if I’m late?

Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.

You don’t get a refund for not showing up to a concert or sporting game!

Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.

You can reschedule your ticket directly through Peek should you be interested.

Is photography allowed?

Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact hello@museumoficecream.com for requests.

Are pets allowed in the museum?

Pets are not permitted at the Museum of Ice Cream. If you are accompanied by a service animal, please be aware that you will be asked to provide documentation and you are prohibited from photographing your service companion. If you are seen breaking this rule, we will kindly ask you to exit without a refund. Pets are welcome in our courtyard cafe.. and we even sell doggy treats in our cafe/shop!

What is your return policy for the museum of ice cream shop?

We accept returns or exchanges of any unused or defective merchandise within 14 days of purchase. All returns or exchanges must have a proof of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. Sale items cannot be exchanged or returned.

Masks and facial coverings

We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards, and will be providing masks and sanitizer upon requests.

Where can I get more information?

Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at hello@museumoficecream.com

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