moic san francisco about:
MUSEUM OF ICE CREAM San Francisco is an immersive theatrical experience, uniting people of all backgrounds in the name of ICE CREAM and Housed in the historic bank building in Union Square. AT MOIC Sf, you will enter a realm where anything is possible. From unicorns to cookie carousels, to swimming pools of rainbow sprinkles, our globally recognized experience is unique to each city it visits and is currently only in San Francisco, California.
You will experience:
larger than life immersive experiences
multiple DELICIOUS tastings of ice cream and candy
a guided experience by our pink army aka #teammoic
fun and games with fellow ice cream lovers
exclusive access to moic’s first PERMANENT LOCATION
the pint shop - moic’s gift shop
an OPPORTUNITY to buy and taste moic’s ice cream pints
human to human Connection
CHERRY ON TOP
Available online only
tickets are $38
for groups of 10 or more,
tickets are $29 per person.
KIDS 2 & under are free.
We welcome ALL races, ALL religions, ALL countries of origin, ALL sexual orientations, ALL genders. MOIC is proud to be an inclusive space for all people. ICE CREAM does not discriminate.
HOURS OF OPERATION:
Monday, Wednesday, & Thursday: 2:30 pm - 8:00 pm
Friday, Saturday, & Sunday:10:00 am - 8:50 pm
WHAT TIME DO I NEED TO ARRIVE FOR MY TIMED TICKET?
You must arrive within the first 20 minutes of the half hour slot you purchased (eg. you must arrive before 3:50pm for a 3:30 - 4:00pm Ticket). Note your ticket is only valid for the date and time purchased. If you miss your timeslot your ticket is no longer valid.
TICKETS ARE SOLD OUT - HOW CAN I VISIT?
Please sign up for our newsletter for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.
HOW MUCH ARE TICKETS?
All tickets are $38 (2 and under are free)
Do you accept cash?
We are cashless! We do however accept Apple and Samsung Pay in addition to credit and debit cards!
WILL I HAVE ENOUGH TIME WITH the FINAL NIGHT TIME SLOT?
Yes! Museum of Ice Cream will be open past 10pm but please arrive within 15 minutes of your ticket time as entry doors will close without exception.
HOW LONG WILL IT TAKE TO EXPERIENCE Museum of ice cream?
Museum of Ice Cream is designed to be ~60 minutes of FUN! Please note that the sprinkle pool is a timed experience in order for all our visitors to all be able to enjoy the sprinkle pool experience!
IS THE SPRINKLE POOL REAL? IS IT CLEAN?
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial plastics to fill our signature sprinkle pool. Museum of Ice Cream also cleans the sprinkles frequently.
IS THIS AN OFFICIAL MUSEUM?
A museum in our opinion celebrates creativity, passion, history, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.
DO YOU OFFER COAT CHECK & STROLLER STORAGE CHECK?
Due to the interactive nature of the exhibitions, strollers are not allowed inside Museum of Ice Cream as they impact both your and your fellow guest experience. When necessary, we ask that you fold and carry. We do not have dedicated stroller space or coat check but will do our best to accommodate stroller storage when possible.
ARE THERE CHILDREN AND SENIOR DISCOUNTS?
Children 2 and under free and encouraged to love ice cream but must be accompanied by an adult at all times.
ARE THERE VEGAN, GLUTEN FREE, NUT FREE AND KOSHER OPTIONS?
Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher ice cream at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit Museum of Ice Cream and experience the art and installations!
Tickets & Admissions
CAN I TRANSFER MY TICKET OVER?
Tickets are non transferable. One person in the party must match one of the names on the tickets with a photo ID.
HOW MANY TICKETS CAN I PURCHASE?
Maximum tickets purchased varies by location.
San Francisco: Each purchaser is allowed up to 10 tickets at a time.
DO I GET ICE CREAM WITH MY TICKET?
Yes! Multiple delicious treats are included with admission.
DO I NEED TO PRINT MY TICKET?
Tickets are mobile only. You must present your ticket on your phone with a valid ID. If you selected Will Call, one ID must match to the purchaser or to a single registered name. Name changes are never allowed on tickets and any claim from ticket resellers is false. Groups must enter Museum of Ice Cream together.
DO YOU REFUND TICKETS OR CHANGE TICKET TIMES?
All ticket sales are final and non-refundable. We cannot transfer tickets for any reason as we only a limited amount of people in during each time slot.
WHAT IF I DON'T HAVE THE NAMES OF MY GUESTS?
Only one ID needs to match one of the names on the tickets.
ARE TICKETS AVAILABLE AT THE DOOR?
Tickets are not available at the door; all tickets must be purchased online prior to arrival.
ACCESSIBILITY & PARKING
IS THERE PARKING AT YOUR LOCATION?
Public Transportation and ride share is highly encouraged. Powell Street Bart station is within 2 blocks. Street parking is available. The following lot is suggested for based soley on proximity: Ellis-O'Farrell Garage, 123 O'Farrell St, San Francisco, CA 94102
IS Museum of ice cream WHEELCHAIR ACCESSIBLE?
what is your return policy for the pint shop?
The Pint Shop accepts returns of unworn, unwashed, undamaged or defective merchandise within 30 days of the original purchase. Returns will not be accepted without the original proof of purchase. All refunds will be made in the form of the original payment.
Museum of Ice Cream reserves the right to limit or deny any returns or exchanges.
Online Return Policy:
For online returns, please email our customer service at firstname.lastname@example.org for a product return form.
The cost of return shipping will be $7.50.
Please allow up to 14 business days from when we receive the items for your order to be refunded. We will send you an email once the return process is completed.
Price adjustments will not be honored for online purchases.
GROUPS & PRIVATE EVENTS
DO YOU HOST PRIVATE EVENTS OR HAVE CORPORATE PARTNERSHIPS?
Yes! Please contact us for private and corporate event information at email@example.com
DO YOU OFFER A GROUP RATE?
Yes! We Love groups! For groups of 10 or more people, we offer tickets at $29 instead of $38.
IS PHOTOGRAPHY ALLOWED?
Photography is allowed and encouraged! Commercial or Product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact firstname.lastname@example.org for requests.
ARE PETS ALLOWED IN THE MUSEUM?
Animals are not permitted at Museum of Ice Cream. The only exception is for service animals on a leash and under their masters’ control as authorized by applicable law.
WHERE CAN I GET MORE INFORMATION!?!
Follow us on instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at email@example.com
DO YOU HAVE GIFT CARDS?
Unfortunately we do not offer Gift Cards at this time.
CAN I RETURN OR EXCHANGE MERCHANDISE?
All sales within Museum of Ice Cream are final - we do not accept any exchanges or returns.