A WILD IMAGINATION, CHASING YOUR DREAMS, HAVING FUN, TOGETHERNESS, SHARING SWEETS & TREATING YOUR TASTEBUDS
CHERRY ON TOP
Available online only
All tickets are $38
(KIDS 2 & under are free)
We welcome ALL races, ALL religions, ALL countries of origin, ALL sexual orientations, ALL genders. Museum of Ice Cream is proud to be an inclusive space for all people. ICE CREAM does not discriminate.
HOURS OF OPERATION:
Monday - Sunday (closed on Tuesdays)10:30am - 8:30pm
WHAT TIME DO I NEED TO ARRIVE FOR MY TIMED TICKET?
You must arrive within the first 20 minutes of the half hour slot you purchased (eg. you must arrive before 3:50pm for a 3:30 - 4:00pm Ticket). Note your ticket is only valid for the date and time purchased. If you miss your timeslot your ticket is no longer valid.
TICKETS ARE SOLD OUT - HOW CAN I VISIT?
Please sign up for our newsletter for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.
HOW MUCH ARE TICKETS?
All tickets are $38 (2 and under are free)
Do you accept cash?
We are cashless! We do however accept Apple and Samsung Pay in addition to credit and debit cards!
WILL I HAVE ENOUGH TIME WITH the FINAL NIGHT TIME SLOT?
Yes! The museum will be open past 10pm but please arrive within 15 minutes of your ticket time as entry doors will close without exception.
HOW LONG WILL IT TAKE TO EXPERIENCE THE MUSEUM?
Museum of Ice Cream is designed to be ~60 minutes of FUN! Please note that the sprinkle pool is a timed experience in order for all our visitors to all be able to enjoy the sprinkle pool experience!
IS THE SPRINKLE POOL REAL? IS IT CLEAN?
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial plastics to fill our signature sprinkle pool. The museum also cleans the sprinkles frequently.
IS THIS AN OFFICIAL MUSEUM?
A museum in our opinion celebrates creativity, passion, history, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.
WHAT FORMS OF PAYMENT DOES MUSEUM OF ICE CREAM ACCEPT AT THE GIFT STORE?
Museum of Ice Cream only accepts credit card payments at our gift stores.
DO YOU OFFER COAT CHECK & STROLLER STORAGE CHECK?
Due to the interactive nature of the exhibitions, strollers are not allowed inside Museum of Ice Cream as they impact both your and your fellow guest experience. When necessary, we ask that you fold and carry. We do not have dedicated stroller space or coat check but will do our best to accommodate stroller storage when possible.
ARE THERE CHILDREN AND SENIOR DISCOUNTS?
Children 2 and under free and encouraged to love ice cream but must be accompanied by an adult at all times.
ARE THERE VEGAN, GLUTEN FREE, NUT FREE AND KOSHER OPTIONS?
Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher ice cream at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit the museum and experience the art and installations!
Tickets & Admissions
CAN I TRANSFER MY TICKET OVER?
Tickets are non transferable. One person in the party must match one of the names on the tickets with a photo ID.
HOW MANY TICKETS CAN I PURCHASE?
Maximum tickets purchased varies by location.
San Francisco: Each purchaser is allowed up to 10 tickets at a time.
DO I GET ICE CREAM WITH MY TICKET?
Yes! Multiple delicious treats are included with admission.
DO I NEED TO PRINT MY TICKET?
Tickets are mobile only. You must present your ticket on your phone with a valid ID. If you selected Will Call, one ID must match to the purchaser or to a single registered name. Name changes are never allowed on tickets and any claim from ticket resellers is false. Groups must enter MOIC together.
DO YOU REFUND TICKETS OR CHANGE TICKET TIMES?
All ticket sales are final and non-refundable. We cannot transfer tickets for any reason as we only a limited amount of people in during each time slot. No exceptions can be made.
WHAT IF I DON'T HAVE THE NAMES OF MY GUESTS?
Only one attendee's name (including yours!) needs to match the ticket.
ARE TICKETS AVAILABLE AT THE DOOR?
Tickets are not available at the door; all tickets must be purchased online prior to arrival.
ACCESSIBILITY & PARKING
IS THERE PARKING AT YOUR LOCATION?
Public Transportation and ride share is highly encouraged. Powell Street Bart station is within 2 blocks. Street parking is available. The following lots are suggested for based soley on proximity: Ellis-O'Farrell Garage, 123 O'Farrell St, San Francisco, CA 94102
IS THE MUSEUM WHEELCHAIR ACCESSIBLE?
GROUPS & PRIVATE EVENTS
DO YOU HOST PRIVATE EVENTS OR HAVE CORPORATE PARTNERSHIPS?
Yes! Please contact us for private and corporate event information at firstname.lastname@example.org
DO YOU OFFER GROUP DISCOUNTS?
We love groups, however we do not offer group discounts at this time. If you are interested in renting out Museum of Ice Cream for a private tour please contact us at email@example.com
IS PHOTOGRAPHY ALLOWED?
Photography is allowed and encouraged! Commercial or Product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact firstname.lastname@example.org for requests.
ARE PETS ALLOWED IN THE MUSEUM?
Animals are not permitted at Museum of Ice Cream. The only exception is for service animals on a leash and under their masters’ control as authorized by applicable law.
WHERE CAN I GET MORE INFORMATION!?!
Follow us on instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at email@example.com
DO YOU HAVE GIFT CARDS?
Unfortunately we do not offer Gift Cards at this time.
CAN I RETURN OR EXCHANGE MERCHANDISE?
All sales within Museum of Ice Cream are final - we do not accept any exchanges or returns.