Question 1

What should I bring when I visit Museum of Ice Cream?

Accepted Answer

All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!

Question 2

Can I explore Museum of Ice Cream on my own, or is a guide provided?

Accepted Answer

You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.

Question 3

What is Museum of Ice Cream – Chicago’s address?

Accepted Answer

You can find Museum of Ice Cream – Chicago at 435 North Michigan Ave, Chicago, IL 60611.

Question 4

What are the hours for Museum of Ice Cream – Chicago?

Accepted Answer

Days and hours may vary, please check ticket availability here for Museum of Ice Cream – Chicago’s hours or our Google Business Profile.

Question 5

How can I get in contact with someone at Museum of Ice Cream – Chicago?

Accepted Answer

Since we do not have a phone number to call, you can contact Museum of Ice Cream – Chicago by scooping us an email here.

Question 6

Is Museum of Ice Cream a real museum?

Accepted Answer

Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.

Question 7

Is the Sprinkle Pool at Museum of Ice Cream clean?

Accepted Answer

Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.

Question 8

Is there an age limit or specific entry requirements for Museum of Ice Cream?

Accepted Answer

Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a college student? Reach out here and ask about our Museum of Ice Cream student discount!

Question 9

How early should I arrive before my scheduled time?

Accepted Answer

Your ticket is valid only for the date and time you selected. Your entry window is 30 minutes, such as 11:00–11:30 AM. You and your entire group may enter up to 15 minutes before your scheduled time, and tickets include a 15-minute grace period after your reservation window. To help ensure peace, love, sprinkles, and safety, we may deny entry without a refund if you miss your time slot.

Question 10

Can I pay with cash at Museum of Ice Cream — Chicago?

Accepted Answer

Museum of Ice Cream – Chicago is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.

Question 11

How can I use my gift card?

Accepted Answer

Museum of Ice Cream gift cards can now be purchased online or on-site and used at any U.S. Museum of Ice Cream location. They can be used for both tickets and on-site purchases, so you can gift a visit, treats, or a little sprinkle-filled surprise.

Question 12

What is the average time needed to explore Museum of Ice Cream?

Accepted Answer

It will take you 60 to 90 minutes to explore Museum of Ice Cream – Chicago! Afterward, feel free to relax in our speakeasy with a milkshake or one of our signature cocktails or shop in our scoop store!

Question 13

Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?

Accepted Answer

Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Chicago. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.

Question 14

Can I store my coat at Museum of Ice Cream?

Accepted Answer

No, Museum of Ice Cream – Chicago does not have a coat check.

Question 15

Are strollers allowed inside Museum of Ice Cream – Chicago?

Accepted Answer

Yes, strollers are allowed inside Museum of Ice Cream – Chicago. However, we do not have stroller parking, so any stroller brought in must be taken through the experience. Please note that double strollers may be tight to navigate through in some portions of the museum and are not encouraged.

Question 16

Does Museum of Ice Cream – Chicago have vegan, gluten-free, nut-free, and kosher options?

Accepted Answer

Yes, Museum of Ice Cream – Chicago offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.

Question 17

Does Museum of Ice Cream – Chicago have a lost and found?

Accepted Answer

Yes, Museum of Ice Cream – Chicago does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Chicago is not responsible for lost items and cannot guarantee they will be found immediately.

Question 18

What steps are taken to ensure clean air inside Museum of Ice Cream — Chicago?

Accepted Answer

Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.

Question 19

Is there complimentary Wi-Fi at the Museum?

Accepted Answer

Yes! Complimentary Wi-Fi is available throughout the museum. Please ask one of our team members for the Wi-Fi password during your visit.

Question 20

Does Museum of Ice Cream have a dress code?

Accepted Answer

Museum of Ice Cream – Chicago is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.

Question 21

How do I buy tickets to Museum of Ice Cream – Chicago?

Accepted Answer

You can buy tickets to Museum of Ice Cream – Chicago here.

Question 22

What is the refund and exchange policy for Museum of Ice Cream tickets?

Accepted Answer

In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase Museum of Ice Cream Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.

Question 23

Can I give my Museum of Ice Cream ticket to someone else?

Accepted Answer

Yes, you can transfer who Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.

Question 24

Is ice cream included in my Museum of Ice Cream ticket?

Accepted Answer

Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.

Question 25

Do children 2 or below need a ticket to get into Museum of Ice Cream?

Accepted Answer

At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.

Question 26

Do I need to print my ticket?

Accepted Answer

You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.

Question 27

What is the difference between a General Admission Ticket and the VIP Ticket?

Accepted Answer

Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop. We also offer Flex GA tickets that allow a 90 mins entry window instead of 30 mins for a small additional cost.

Question 28

Do I need a ticket to visit Museum of Ice cream?

Accepted Answer

Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.

Question 29

Does the time on my ticket mean I’ll enter at that time?

Accepted Answer

There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.

Question 30

Can I buy Museum of Ice Cream Tickets at the door?

Accepted Answer

All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.

Question 31

Is Museum of Ice Cream wheelchair accessible?

Accepted Answer

Yes, Museum of Ice Cream – Chicago is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.

Question 32

Can I bring my pet to Museum of Ice Cream?

Accepted Answer

Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.

Question 33

Does Museum of Ice Cream – Chicago have parking?

Accepted Answer

Yes! When visiting Museum of Ice Cream – Chicago, we recommend using SpotHero to find the best places to park and to reserve your spot.

Question 34

Is Museum of Ice Cream – Chicago only in English?

Accepted Answer

Museum of Ice Cream – Chicago has signs in English. However, many of our staff are multilingual and can help translate where needed.

Question 35

Can I store my baggage or pram/stroller at Museum of Ice Cream – Chicago?

Accepted Answer

No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Chicago.

Question 36

What happens if I am late to my Museum of Ice Cream – Chicago visit?

Accepted Answer

If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 15 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.

Question 37

Can I take photos while in Museum of Ice Cream – Chicago?

Accepted Answer

Yes, you can take photos while in Museum of Ice Cream – Chicago. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.

Question 38

Is the slide in Museum of Ice Cream accessible for everyone?

Accepted Answer

Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Chicago does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!

Question 39

What is your return policy on items bought at Museum of Ice Cream?

Accepted Answer

Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them. The only items not accepted for return are items that were on sale when you bought them.

Question 40

If I want to learn more about Museum of Ice Cream, where should I look?

Accepted Answer

For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.

Question 41

Is Museum of Ice Cream a safe space?

Accepted Answer

Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.

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