Learn more about New York City’s Covid-19 Safety Standards here
Absolutely! Check out our COVID-19 page for all updated Health and Safety Standards. Please note that we will be updating this page frequently so be sure to check back.
Your love of ice cream and an official photo ID!
Museum of Ice Cream is now a self paced experience allowing guests to take as much time as they would like in each exhibit. #TeamMOIC will also be there to guide you along the way for added fun, and of course to lead the special activities!
Our address is 558 Broadway New York, NY 10012.
You may find our opening hours here
You may reach out to us via email at [email protected] or text us at
+1 (866) 665-1018.
A museum in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
Guests are free to swim in the sprinkle pool at their leisure.
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
We accept credit cards, Apple pay, Google pay and Samsung Pay. In NYC, we accept cash upon request.
Museum of Ice Cream ticketed experience is designed to take around an hour to an hour and a half. After your ticketed experience, feel free to relax at our cafe.
Yes! Museum of Ice Cream closes its doors once the last guest finishes touring given that you arrive at your scheduled time slot.
Coat check is closed. All garments, backpacks, briefcases, and bags must remain on your person and cannot be left unattended. Umbrellas must be contained within an admissibly-size bag. Luggage, sealed boxes, garment bags, bicycles, skateboards, skates, scooters, plants, flowers, food, and musical instruments may not be brought into the museum.
We have vegan treats for our guests! We cannot wait for you to visit Museum of Ice Cream and experience the art, installations and now vegan and dairy treats. Please note that most treats are not certified gluten-free or Kosher at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment.
Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.
Lost items in NYC please contact [email protected] or text us at
+1 (866) 665-1018.
There is no age minimum. Parents are encouraged to use their own discretion and understand that they are responsible for their own children whether accompanied or not.
One photo ID must be shown for entry. As long as one guest in the party matches one of the names on the tickets with a photo ID, the rest of the party’s guests are flexible.
Here, on our ticket site! Purchases are made by date and time slot.
Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact [email protected] for assistance.
Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.
If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.
Yes! Multiple delicious treats are included with your reservation.
Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.
Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!
Yes!
Yes! There are hourly parking garages nearby.
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket. You don’t get a refund for not showing up to a concert or sporting game! Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
You can reschedule your ticket directly through Peek should you be interested.
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
Guests must be 3 years or older, and 44 inches or taller to ride the slide. There is a Cherry Elevator directly adjacent to the slide where they can take a ride down. It will take you down to the Melted Cave where the slide finishes.
Animals are not permitted at Museum of Ice Cream.
We accept returns or exchanges of any unused or defective merchandise within 14 days of purchase. All returns or exchanges must have a proof of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. Sale items cannot be exchanged or returned.
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain cleanliness standards and will be providing masks and sanitizer upon requests.
Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at [email protected] or text us at +1 (866) 665-1018.
At Museum of Ice Cream, we believe in creating a safe and all-inclusive environment for everybody to enjoy and we do not tolerate discrimination, prejudice, bigotry, or harmful speech at any time. Any violation of this, and you will be asked to leave. Thank you!
Your love of ice cream, an official photo ID and your ticket confirmation!
Museum of Ice Cream is a self paced experience. Take as much time as you would like in each exhibit but remember always move forward never backwards. Our #TeamMOIC Guides will entertain and serve you along the way for added fun, and of course to lead the special activities and serve you treats!
Our address is 11506 Century Oaks Terrace Suite #128 Austin, TX 78758. If you have trouble finding us, look for the pink building next to True food kitchen!
You may find our opening hours here
Museums in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor a typical museum, we are built upon the foundation of sharing and celebrating imagination.
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
Guests are free to swim in the sprinkle pool at their leisure and own risk.
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
We are cashless! We do however accept Apple, Google and Samsung Pay in addition to credit and debit cards!
Museum of Ice Cream ticketed experience is designed to take around an hour to an hour and a half. After your ticketed experience, feel free to relax at our cafe, bar and shop!
Indoor stroller parking is currently unavailable due to space and the interactive nature of the installations. We do not allow strollers inside the experience, so if you choose to bring one we will kindly ask you to leave it outside in a designated spot.
Yes! Museum of Ice Cream only closes its doors after the last guest finishes touring, given that you arrive at your scheduled time slot.
Coat check is closed. All garments, backpacks, briefcases, and bags must remain on your person and cannot be left unattended. Umbrellas must be contained within an admissibly-size bag. Luggage, sealed boxes, garment bags, bicycles, skateboards, skates, scooters, plants, flowers, food, and musical instruments may not be brought into the museum.
We have vegan treats for our guests! We cannot wait for you to visit Museum of Ice Cream and experience the art, installations and now vegan and dairy treats. Please note that most treats are not certified gluten-free or Kosher at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment.
Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.
Lost items in Austin please contact: [email protected]
There is no age minimum. Parents are encouraged to use their own discretion and understand that they are responsible for their own children whether accompanied or not.
Here, on our ticket site! Purchases are made by date and time slot.
Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact [email protected] for assistance.
Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.
If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.
Yes! Multiple delicious treats are included with your reservation.
Kids aged 2 and below do not need a ticket to enter our museum.
Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.
Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!
Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to [email protected] for more information.
Yes! There is free parking throughout The Domain. We recommend the PINK garage located just 100 yards from our courtyard nearby on Century Oaks Terrace and Agave Ln. We even worked with our friends at The Domain from Simon Properties to provide 50% off ($4) valet with your proof of Museum of Ice Cream ticket.
Valet is located in between our building and True Food Kitchen on the MOPAC side and operates Friday, Saturday and Sunday. There is also additional free parking on this side of our building. In order to make your time slot, we recommend arriving early to secure parking.
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
You can reschedule your ticket directly through Peek should you be interested.
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
Pets are not permitted at the Museum of Ice Cream. If you are accompanied by a service animal, please be aware that you will be asked to provide documentation and you are prohibited from photographing your service companion. If you are seen breaking this rule, we will kindly ask you to exit without a refund. Pets are welcome in our courtyard cafe.. and we even sell doggy treats in our cafe/shop!
We accept returns or exchanges of any unused or defective merchandise within 14 days of purchase. All returns or exchanges must have a proof of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. Sale items cannot be exchanged or returned.
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards, and will be providing masks and sanitizer upon requests.
Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at [email protected]
At Museum of Ice Cream, we believe in creating a safe and all-inclusive environment for everybody to enjoy and we do not tolerate discrimination, prejudice, bigotry, or harmful speech at any time. Any violation of this, and you will be asked to leave. Thank you!
100 Loewen Road, Dempsey, Singapore 248837
There are an extremely limited number of car lots next to our Alfresco Bar & Cafe. However, there are plenty of parking spots nearby within Dempsey! Kindly refrain from parking on our neighbours’ premises as they are reserved for their own patrons.
If you are arriving by public transport from the city, the nearest bus stop would be CSC Dempsey Clubhouse with the following bus services: 7, 75, 77, 105, 106, 123, 174, followed by a scenic 10 min walk. If you are arriving by taxi or private hire service, there is a dedicated drop-off area for you to disembark.
You may find our opening hours here. However, we occasionally open on additional days during celebratory periods such as public holidays and school holidays. Weekend ticket rates apply for eve of public holidays and public holidays.
Bring your tickets (which will be sent to your email in a PDF file) and an appetite for fun and sweet treats! It can get chilly in the museum, so you can consider bringing a jacket.
The museum experience is self-guided, but #TeamMOIC guides will be stationed throughout the space to facilitate the experience with you!
Please arrive on time in order for us to start your experience on time. Note your ticket is only valid for the date and time purchased. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. You and your group must all be present in order to enter. You can contact our ticketing customer care team directly at [email protected]
We are cashless! We accept VISA, Mastercard, American Express (except ticket purchases). We also accept Unionpay and JCB.
Museum of Ice Cream’s ticketed experience is designed to take around approximately 60 to 90 minutes. After your ticketed experience, feel free to wind down at our Dessert Bar!
Strollers are allowed within the experience. However, we are not able to provide storage for the strollers.
Each treat station has a vegan alternative for our dairy-free scoops! Our treats are currently not Halal-certified at this time, however our ice cream does not contain pork products or derivatives and alcohol. Treats that contain nuts will be duly labelled, but please note that other products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. We will continue to improve our offerings as we find new ways to be inclusive for all ice cream fans.
Museum of Ice Cream is an interactive experience, so please hold onto your belongings as we are not responsible for any lost items.
To contact our Singapore Lost & Found team, please e-mail [email protected].
Children aged under 12 visiting the museum have to be supervised by an adult.
Dress comfortably! The museum is fully equipped with air conditioners with an open and naturally ventilated alfresco cafe and bar.
Tip: Wear pink or light coloured clothes that will complement the pink exhibits and installations!
Here, on our ticket site! Purchases are made by date and time slot.
The Premium ticket entitles you to an additional exclusive ice cream flavour at each of our 5 treat stations during your experience, as well as a complimentary beverage at Scream’s Diner.
Premium Tickets cost $10 more than the General Admission ticket.
Tickets are nonrefundable, unless you have purchased the MOIC Ticket Insurance add-on for your order. To activate any purchased ticket insurance for a refund, please contact us at [email protected].
If anyone in your group is unable to visit and you would like to transfer the ticket to another guest, we are happy to accommodate. Pleaser be sure to let our friendly guides at the door know.
Yes! Throughout the experience you’ll be enjoying desserts from 5 treat stations, with different types of ice cream and flavours. The treats are unlimited and come in manageable portions, so it's entirely up to you how much you want to eat. We recommend coming hungry!
Kids aged 2 and below do not need a ticket to enter our museum.
Nope! Tickets can be presented via your mobile device.
All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.
Yes!
There are an extremely limited number of car lots next to our Alfresco Bar & Cafe. However, there are plenty of parking spots nearby within Dempsey! Kindly refrain from parking on our neighbours’ premises as they are reserved for their own patrons.
Yes! In our various experience spaces and ice cream stations, you can look out for a QR code that will bring you to translations for both our experience and ice cream information. Our current system supports 9 languages, and we’re working on bringing you more!
Unfortunately, we do not have a storage area for baggage or strollers - we don’t encourage bringing large belongings to the experience, however many of our experience rooms have areas in which you can leave your belongings when playing.
We strongly encourage all ticket-holders to arrive within half an hour of their time slot as it enables us to manage traffic in the museum for the best experience possible. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. In addition, the latest discretionary admission is 1 hour before our closing time, however we strongly encourage you to arrive at the time slot that you have purchased tickets for. If you happen to arrive later than 5pm on Monday and Wednesdays or 8pm from Thursdays - Sundays, please reschedule your tickets as we will be unable to facilitate your entry.
You can contact our ticketing customer care team directly at [email protected] with questions, and we’ll get back to you as soon as we can!
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment (i.e tripods, lights, etc) or any bulky equipment that may impede movement flow of the experience is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
Animals are not permitted in the museum or the cafe and bar.
We accept exchange of any unused or defective merchandise within 14 days of the purchase date on the receipt.
Exchange can only be made for a new piece of the same product. We currently only accept exchange to a different size, or due to defects in the item.
All exchanges must contain proof of purchase. Products must be returned in their original condition (unworn, unwashed, and unaltered) with tags attached.
Sale items cannot be exchanged.
We only accept exchange of products purchased from the MOIC Retail Shop at our Dempsey location.
Follow us on Instagram @museumoficecreamsg and Facebook at facebook.com/museumoficecreamsg for information and updates. If you have additional questions please email us at [email protected]
At Museum of Ice Cream, we believe in creating a safe and all-inclusive environment for everybody to enjoy and we do not tolerate discrimination, prejudice, bigotry, or harmful speech at any time. Any violation of this, and you will be asked to leave. Thank you!
Guests with visible sign of illness (including but not limited to symptoms such as coughing, sneezing, runny nose, etc) may be encouraged to reschedule for a date after their recovery. Please also do not visit Museum of Ice Cream if you are feeling unwell - you will always have the option of rescheduling your ticket to a time when you feel better! You can reschedule your tickets here.
Please also read and follow the latest health advisories by the government to ensure a safe and sweet experience for everyone. At Museum of Cream, we want to create an environment that is both safe and fun for all guests and #teamMOIC.
Your love of ice cream, an official photo ID and your ticket confirmation!
Museum of Ice Cream is a self paced experience. Take as much time as you would like in each exhibit but remember always move forward never backwards. Our #TeamMOIC Guides will entertain and serve you along the way for added fun, and of course to lead the special activities and serve you treats!
Our address is 435 North Michigan Ave, Chicago, IL 60611.
You may find our opening hours here
Museums in our opinion celebrates creativity, passion, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor a typical museum, we are built upon the foundation of sharing and celebrating imagination.
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
Guests are free to swim in the sprinkle pool at their leisure and own risk.
Please arrive on time. Your ticket is only valid for the date and time purchased. Your time slot (ie 11am) is valid for entry for 30minutes (ie 11-11:30am). Like a theatre just filled with ice cream, games, sprinkles and slides, the curtains must close. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund.
We are cashless! We do however accept Apple, Google and Samsung Pay in addition to credit and debit cards!
Museum of Ice Cream ticketed experience is designed to take around an hour to an hour and a half.
Yes! We allow strollers inside the experience.
Yes! Museum of Ice Cream only closes its doors after the last guest finishes touring, given that you arrive at your scheduled time slot.
Yes! We offer coat check inside the Museum.
We have vegan treats for our guests! We cannot wait for you to visit Museum of Ice Cream and experience the art, installations and now vegan and dairy treats. Please note that most treats are not certified gluten-free or Kosher at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment.
Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.
Lost items in Chicago please contact: [email protected]
There is no age minimum. Parents are encouraged to use their own discretion and understand that they are responsible for their own children whether accompanied or not.
Here, on our ticket site! Purchases are made by date and time slot.
Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact [email protected] for assistance.
Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.
If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.
Yes! Multiple delicious treats are included with your reservation.
Kids aged 2 and below do not need a ticket to enter our museum.
Nope! Tickets can be presented via your mobile device. You must present your ticket on your phone with a valid ID.
Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!
Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to [email protected] for more information.
Yes! There are available parking lots by SpotHero that are located within the vicinity of Museum of Ice Cream Chicago. We recommend that you reserve your parking slot in advance on SpotHero via the link here
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
You can reschedule your ticket directly through Peek should you be interested.
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment (i.e tripods, lights, etc) or any bulky equipment that may impede movement flow of the experience is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
Pets are not permitted at the Museum of Ice Cream. If you are accompanied by a service animal, please be aware that you will be asked to provide documentation and you are prohibited from photographing your service companion. If you are seen breaking this rule, we will kindly ask you to exit without a refund. Pets are welcome in our courtyard cafe.. and we even sell doggy treats in our cafe/shop!
We accept returns or exchanges of any unused or defective merchandise within 14 days of purchase. All returns or exchanges must have a proof of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. Sale items cannot be exchanged or returned.
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards, and will be providing masks and sanitizer upon requests.
Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at [email protected]
At Museum of Ice Cream, we believe in a creating safe and all-inclusive environment for everybody to enjoy and we do not tolerate discrimination, prejudice, bigotry, or harmful speech at any time. Any violation of this, and you will be asked to leave. Thank you!