What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – Austin’s address?
You can find Museum of Ice Cream – Austin at 11506 Century Oaks Terrace, Suite #128, Austin, TX 7875. We are the pink building next to True Food Kitchen!
What are the hours for Museum of Ice Cream – Austin?
You can find Museum of Ice Cream – Austin’s hours here
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at the Museum of Ice Cream?
Museum of Ice Cream – Austin is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Gift cards can only be used for ticket purchases and must be redeemed online before your visit. They cannot be used for retail or food and beverage purchases on-site.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Austin! Afterward, feel free to relax in the cafe and bar with a milkshake or one of our signature cocktails or shop in our scoop store!
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and we offer a student discount. Guests under 16 must be accompanied by an adult or legal guardian to ensure everyone has a fantastic time!
Are strollers allowed inside Museum of Ice Cream – Austin?
Yes, lightweight travel strollers are allowed inside Museum of Ice Cream – Austin. We do not allow most strollers due to their size. Bigger strollers can get in the way of others enjoying the experience. Museum of Ice Cream – Austin Indoor stroller parking is currently unavailable due to space and the interactive nature of the installations.
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Austin. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – Austin does not have a coat check.
Does Museum of Ice Cream – Austin have vegan, gluten-free, nut-free and kosher options?
Yes, Museum of Ice Cream – Austin offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Austin have a lost and found?
Yes, Museum of Ice Cream – Austin does have a lost and found. If you have lost something, please contact us about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream Austin is not responsible for lost items and cannot guarantee they will be found immediately.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Austin is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How can I get in contact with someone at Museum of Ice Cream – Austin?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Austin by scooping us an email here.
How do I buy tickets to Museum of Ice Cream – Austin?
You can buy tickets to Museum of Ice Cream – Austin here
Do I need a ticket to visit Museum of Ice cream?
Yes, for the full Museum of Ice Cream – Austin experience, you will need to buy a ticket for you and your group to enter. However, if you’re interested in a quick treat, cocktail or any of our retail items, feel free to visit our bar/cafe that is open to the public.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Can I buy Museum of Ice Cream Tickets at the door?
No, you cannot buy Museum of Ice Cream tickets at the door. You can, however, reserve your tickets online here.
Do you need to print your Museum of Ice Cream ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Is ice cream included in my Museum of Ice Cream ticket?
Your ticket to Museum of Ice Cream – Austin offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Is museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Austin is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Pets are, however, allowed in our courtyard area. Ask us about our doggy treats at the cafe! Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Can I store my baggage or pram/stroller at Museum of Ice Cream Austin?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Austin, which you can find here.
Does Museum of Ice Cream – Austin have parking?
Yes! When visiting Museum of Ice Cream – Austin, there is free parking around The Domain.
Is Museum of Ice Cream – Austin only in English?
Museum of Ice Cream – Austin has signs in English. However, many of our staff are multilingual and can help translate where needed.
What happens if I am late to my Museum of Ice Cream – Austin visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Austin?
Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Austin does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
Are masks and facial coverings required to visit Museum of Ice Cream?
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards and will be providing masks and sanitizer upon request.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – Boston’s address?
You can find Museum of Ice Cream – Boston at 121 Seaport Blvd Boston, MA 02210
What are the hours for Museum of Ice Cream – Boston?
You can find Museum of Ice Cream – Boston’s hours here.
How can I get in contact with someone at Museum of Ice Cream – Boston?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Boston by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
Please arrive on time or early with your whole group for your Museum of Ice Cream visit; your ticket is valid only for the purchased date and time. We offer a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at Museum of Ice Cream?
Museum of Ice Cream – Boston is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Gift cards can only be used for ticket purchases and must be redeemed online before your visit. They cannot be used for retail or food and beverage purchases on-site.
What is the average time needed to explore Museum of Ice Cream?
It will take you an hour to an hour and a half to explore Museum of Ice Cream – Boston! After the experience, feel free to relax in Dunky’s Diner with a milkshake or one of our signature cocktails or go shopping in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Boston. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – Boston does not have a coat check.
Does Museum of Ice Cream – Boston have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Boston offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Boston have a lost and found?
Yes, Museum of Ice Cream – Boston does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours.. Museum of Ice Cream Boston is not responsible for lost items and cannot guarantee they will be found immediately.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Are strollers allowed inside Museum of Ice Cream – Boston?
Yes, strollers are allowed inside Museum of Ice Cream – Boston. However, we do not have stroller parking, so any stroller brought in must be taken through the experience.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Boston is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – Boston?
You can buy tickets to Museum of Ice Cream – Boston here
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Your ticket to Museum of Ice Cream – Boston offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do you need to print your Museum of Ice Cream ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream – Boston will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
No, you cannot buy Museum of Ice Cream tickets at the door. You can, however, reserve your tickets online here.
Is museum of ice cream wheelchair accessible?
Yes, Museum of Ice Cream – Boston is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Can I store my baggage or pram/stroller at Museum of Ice Cream – Boston?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Boston.
Does Museum of Ice Cream – Boston have parking?
Museum of Ice Cream – Boston is near parking garages.
What happens if I am late to my Museum of Ice Cream – Boston visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Boston?
Yes, you can take photos while in Museum of Ice Cream – Boston. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them. The only items not accepted for return are items that were on sale when you bought them.
Are masks and facial coverings required to visit Museum of Ice Cream?
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards and will be providing masks and sanitizer upon request.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – Chicago’s address?
Museum of Ice Cream – Chicago’s address is 435 North Michigan Ave, Chicago, IL 60611.
What are the hours for Museum of Ice Cream – Chicago?
You can find Museum of Ice Cream – Chicago’s hours here.
How can I get in contact with someone at Museum of Ice Cream – Chicago?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Chicago by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and we offer a student discount. Guests under 16 must be accompanied by an adult or legal guardian to ensure everyone has a fantastic time!
How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at the Museum of Ice Cream?
Museum of Ice Cream – Chicago is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Gift cards can only be used for ticket purchases and must be redeemed online before your visit. They cannot be used for retail or food and beverage purchases on-site.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Chicago! Afterward, feel free to relax in our speakeasy with a milkshake or one of our signature cocktails or shop in our scoop store!
Are strollers allowed inside Museum of Ice Cream – Chicago?
Yes, lightweight travel strollers are allowed inside Museum of Ice Cream – Chicago. We do not allow most strollers due to their size. Bigger strollers can get in the way of others enjoying the experience. Museum of Ice Cream – Chicago does not have stroller parking.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Chicago is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Chicago. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
Yes! Our coat check is open from November 1st until March 1st. Please note that this is only for coats. Anything else you will need to keep with you throughout your visit.
Does Museum of Ice Cream – Chicago have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Chicago offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
What kinds of age restrictions or entry requirements are there for Museum of Ice Cream?
Museum of Ice Cream offers an inclusive experience for all guests, regardless of age. However, please ensure to check the Museum of Ice Cream website for availability, as some time slots may be reserved for special events. Children ages two and under are free! Students may be eligible for a student discount, please reach out to us for more details. To guarantee the safety and comfort of our younger guests, it’s mandatory that those under 16 are joined by an adult or legal guardian throughout their visit to any Museum of Ice Cream location.
Does Museum of Ice Cream – Chicago have a lost and found?
Yes, Museum of Ice Cream – Chicago does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Chicago is not responsible for lost items and cannot guarantee they will be found immediately.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
How do I buy tickets to Museum of Ice Cream – Chicago?
You can buy tickets to Museum of Ice Cream – Chicago here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Your ticket to Museum of Ice Cream – Chicago offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also get to try the Chicago Hot Dog which is our Chicago exclusive treat!
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do you need to print your Museum of Ice Cream ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream – Chicago will need to buy a ticket for them and their group to enter.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
No, you cannot buy Museum of Ice Cream tickets at the door. You can, however, reserve your tickets online here
Is museum of ice cream wheelchair accessible?
Yes, Museum of Ice Cream – Chicago is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Is Museum of Ice Cream – Chicago only in English?
Museum of Ice Cream – Chicago has signs in English. However, many of our staff are multilingual and can help translate where needed.
Does Museum of Ice Cream – Chicago have parking?
Yes! When visiting Museum of Ice Cream – Chicago, we recommend using SpotHero to find the best places to park and to reserve your spot. Use our SpotHere link here
What happens if I am late to my Museum of Ice Cream – Chicago visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Chicago?
Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for requests.
Is the slide in Museum of Ice Cream accessible for everyone?
Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Chicago does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
Are masks and facial coverings required to visit Museum of Ice Cream?
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards and will be providing masks and sanitizer upon request.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook for more details.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – Miami’s address?
You can find Museum of Ice Cream – Miami at 851 NE 1st Ave, Miami, FL 33132
What are the hours for Museum of Ice Cream – Miami?
You can find Museum of Ice Cream – Miami’s hours here.
How can I get in contact with someone at Museum of Ice Cream – Miami?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Miami by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
Please arrive on time or early with your whole group for your Museum of Ice Cream visit; your ticket is valid only for the purchased date and time. We offer a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at Museum of Ice Cream?
Museum of Ice Cream – Miami is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Gift cards can only be used for ticket purchases and must be redeemed online before your visit. They cannot be used for retail or food and beverage purchases on-site.
What is the average time needed to explore Museum of Ice Cream?
It will take you an hour to an hour and a half to explore Museum of Ice Cream – Miami! After the experience, feel free to relax in Dunky’s Diner with a milkshake or one of our signature cocktails or go shopping in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Miami. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – Miami does not have a coat check.
Does Museum of Ice Cream – Miami have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Miami offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Miami have a lost and found?
Yes, Museum of Ice Cream – Miami does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours.. Museum of Ice Cream Miami is not responsible for lost items and cannot guarantee they will be found immediately.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Are strollers allowed inside Museum of Ice Cream – Miami?
Yes, strollers are allowed inside Museum of Ice Cream – Miami. However, we do not have stroller parking, so any stroller brought in must be taken through the experience.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Miami is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – Miami?
You can buy tickets to Museum of Ice Cream – Miami Here
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Your ticket to Museum of Ice Cream – Miami offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do you need to print your Museum of Ice Cream ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream – Miami will need to buy a ticket for them and their group to enter.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
No, you cannot buy Museum of Ice Cream tickets at the door. You can, however, reserve your tickets online here.
Is museum of ice cream wheelchair accessible?
Yes, Museum of Ice Cream – Miami is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Can I store my baggage or pram/stroller at Museum of Ice Cream – Miami?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Miami.
Is Museum of Ice Cream – Miami only in English?
Museum of Ice Cream – Miami has signs in English. However, many of our staff are multilingual and can help translate where needed.
Does Museum of Ice Cream – Miami have parking?
Museum of Ice Cream – Miami is near parking garages.
What happens if I am late to my Museum of Ice Cream – Miami visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Miami?
Yes, you can take photos while in Museum of Ice Cream – Miami. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.
Don’t want to go down the slide? We have an elevator adjacent to the slide that takes you to the melting cave.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them. The only items not accepted for return are items that were on sale when you bought them.
Are masks and facial coverings required to visit Museum of Ice Cream?
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards and will be providing masks and sanitizer upon request.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – New York’s address?
You can find Museum of Ice Cream – New York at 558 Broadway, New York, NY 10012.
What are the hours for Museum of Ice Cream – New York?
You can find Museum of Ice Cream – New York’s hours here
How can I get in contact with someone at Museum of Ice Cream – New York?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – New York by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and we offer a student discount. Guests under 16 must be accompanied by an adult or legal guardian to ensure everyone has a fantastic time!
How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at the Museum of Ice Cream?
Museum of Ice Cream – New York accepts credit cards, Apple Pay, Google Pay, Samsung Pay and cash upon request.
How can I use my gift card?
Gift cards can only be used for ticket purchases and must be redeemed online before your visit. They cannot be used for retail or food and beverage purchases on-site.
What is the average time needed to explore Museum of Ice Cream?
It will take you a hour to a hour and a half to explore Museum of Ice Cream – New York! Afterward, feel free to relax in the cafe with a milkshake or one of our signature cocktails or shop in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – New York. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – New York does not have a coat check.
Does Museum of Ice Cream – New York have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – New York offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – New York have a lost and found?
Yes, Museum of Ice Cream – New York does have a lost and found. If you have lost something, please contact us about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – New York is not responsible for lost items and cannot guarantee they will be found immediately.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Are strollers allowed inside Museum of Ice Cream – New York?
Yes, strollers are allowed inside Museum of Ice Cream – New York. However, we do not have stroller parking, so any stroller brought in must be taken through the experience.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – New York is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
Where do I get tickets?
You can buy tickets to Museum of Ice Cream – New York Here
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Your ticket to Museum of Ice Cream – New York offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also get to try the Ice-a-Bagel which is our New York exclusive treat!
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do you need to print your Museum of Ice Cream ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream – New York will need to buy a ticket for them and their group to enter.
What is the difference between the Premium Ticket and the General Admission Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
No, you cannot buy Museum of Ice Cream tickets at the door. You can, however, reserve your tickets online here.
Is museum of ice cream wheelchair accessible?
Yes, Museum of Ice Cream – New York is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Is Museum of Ice Cream – NYC only in English?
Museum of Ice Cream – New York has signs in English. However, many of our staff are multilingual and can help translate where needed.
Does Museum of Ice Cream – NYC have parking?
Museum of Ice Cream – New York is near multiple hourly parking garages.
What happens if I am late to my Museum of Ice Cream – NYC visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – NYC?
Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.
Don’t want to go down the slide? We have an elevator adjacent to the slide that takes you to the melting cave.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.
What is Museum of Ice Cream – Singapore’s address?
Museum of Ice Cream – Singapore’s address is 100 Loewen Road, Dempsey, Singapore 248837. Parking is limited next to our Alfresco Bar & Cafe, but you’ll find plenty of spots in Dempsey. Please don’t park in our neighbors’ lots—they’re reserved for their patrons. If coming by public transport, get off at CSC Dempsey Clubhouse (buses: 7, 75, 77, 105, 106, 123, 174) and walk for 10 minutes. Taxis and private hire services have a special drop-off area.What are the hours for Museum of Ice Cream – Singapore?
You can find Museum of Ice Cream – Singapore’s hours here. Be sure to check back for any celebration days we might be open for!What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream! It can get chilly in the museum, so you should consider bringing a jacket.Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.Can I pay with cash at the Museum of Ice Cream?
Museum of Ice Cream – Singapore is a cashless experium. We accept VISA, Mastercard, American Express (except ticket purchases), Unionpay and JCB.Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream crafted nearly one hundred million antimicrobial, biodegradable sprinkles for our iconic Sprinkle Pool. We regularly clean them in our antibacterial sprinkle shower, ensuring a fresh and clean experience with every jump.What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.What is the average time needed to explore Museum of Ice Cream?
It will take you around 60 to 90 minutes to explore Museum of Ice Cream – Singapore! After the experience, feel free to relax in Scream’s Diner with a milkshake or one of our signature cocktails, wind down at our dessert bar or go shopping in our scoop store!Are strollers allowed inside Museum of Ice Cream – Singapore?
Yes, strollers are allowed inside Museum of Ice Cream – Singapore. Please note that Museum of Ice Cream – Singapore does not have stroller parking.Are there vegan, gluten-free, nut-free and kosher options?
Each treat station has a vegan alternative for our dairy-free scoops! Our treats are currently not Halal-certified at this time, however our ice cream does not contain pork products or derivatives and alcohol. Treats that contain nuts will be duly labelled, but please note that other products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. We will continue to improve our offerings as we find new ways to be inclusive for all ice cream fans.Does Museum of Ice Cream – Singapore have a lost and found?
Yes, Museum of Ice Cream – Singapore does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Singapore is not responsible for lost items and cannot guarantee they will be found immediately.Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests 13 and under must be accompanied by an adult or legal guardian. Are you a student? Reach out here and ask about our Museum of Ice Cream student discount!How can I get in contact with someone at Museum of Ice Cream – Singapore?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Singapore by scooping us an email here.Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Singapore. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Singapore is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Tip: Wear pink or light coloured clothes that will complement the pink exhibits and installations!How do I buy tickets to Museum of Ice Cream – Singapore?
You can buy tickets to Museum of Ice Cream – Singapore here.
What is the difference between the Premium Ticket and the General Admission Ticket?
The Premium ticket entitles you to an additional exclusive ice cream flavour at each of our 5 treat stations during your experience, as well as a complimentary beverage at Scream’s Diner.
What is the price difference between the Premium Ticket and the General Admission Ticket?
Premium Tickets cost $10 more than the General Admission ticket.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Do I get ice cream with my ticket?
Yes! Throughout the experience you’ll be enjoying desserts from 5 treat stations, with different types of ice cream and flavours. The treats are unlimited and come in manageable portions, so it’s entirely up to you how much you want to eat. We recommend coming hungry!
Do I need a ticket for my child aged 2 and below?
Kids aged 2 and below do not need a ticket to enter our museum.
Do I need to print my ticket?
Nope! Tickets can be presented via your mobile device.
Are tickets available at the door?
All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Singapore is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. If you would like to bring your pet to Museum of Ice Cream – Singapore then they can play in our play yard!Does Museum of Ice Cream – Singapore have parking?
The best place to park when visiting Museum of Ice Cream – Singapore is at the spots within Dempsey! There are also some parking spots next to our Alfresco Bar & Cafe. Please refrain from parking on our neighbours’ premises as they are reserved for their own patrons.Is Museum of Ice Cream – Singapore only in English?
Yes! Museum of Ice Cream – Singapore has QR codes throughout the experience and ice cream stations that will bring you to a place where you can find translations for the experience and ice cream history. The system currently has 9 different languages and we cannot wait to bring you more!Can I store my baggage or pram/stroller at Museum of Ice Cream – Singapore?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. We don’t encourage bringing large belongings to the experience, however many of our experience rooms have areas in which you can leave your belongings when playing.What happens if I am late to my Museum of Ice Cream – Singapore visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. The latest discretionary admission is 1 hour before our closing time, however we strongly encourage you to arrive at the time slot that you have purchased tickets for. If you happen to arrive later than 5pm on Monday and Wednesdays or 8pm from Thursdays – Sundays, please reschedule your tickets as we will be unable to facilitate your entry. You can contact our ticketing customer care team directly here with questions, and we’ll get back to you as soon as we can!Can I take photos while in Museum of Ice Cream – Singapore?
Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.Is the slide in Museum of Ice Cream accessible for everyone?
Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Singapore does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to Follow us on Instagram and FacebookIs Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.What should I do if I am sick on the day of my visit to Museum of Ice Cream – Singapore?
Guests with visible sign of illness (including but not limited to symptoms such as coughing, sneezing, runny nose, etc) are encouraged to reschedule for a date after their recovery. Please do not visit Museum of Ice Cream if you are feeling unwell – you will always have the option of rescheduling your ticket to a time when you feel better! You can reschedule your tickets here.
Please also read and follow the latest health advisories by the government to ensure a safe and sweet experience for everyone. At Museum of Cream, we want to create an environment that is both safe and fun for all guests and #teamMOIC.
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