Question 1

What should I bring when I visit Museum of Ice Cream?

Accepted Answer

All you need to bring during your visit is your ticket confirmation email and your love of ice cream! It can get chilly in the museum, so you should consider bringing a jacket. If you purchased Singapore Resident tickets, you will need to present either a physical or digital copy of your valid ID or ICA-issued pass.

Question 2

Can I explore Museum of Ice Cream on my own, or is a guide provided?

Accepted Answer

You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites, but don’t forget to check in on our closing time! Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.

Question 3

What is Museum of Ice Cream – Singapore’s address?

Accepted Answer

Museum of Ice Cream – Singapore’s address is 100 Loewen Road, Dempsey, Singapore 248837. Parking is limited next to our Alfresco Bar & Cafe, but you’ll find plenty of spots in Dempsey. Please don’t park in our neighbors’ lots—they’re reserved for their patrons. If coming by public transport, get off at CSC Dempsey Clubhouse (buses: 7, 75, 77, 105, 106, 123, 174) and walk for 10 minutes. Taxis and private hire services have a special drop-off area.

Question 4

What are the hours for Museum of Ice Cream – Singapore?

Accepted Answer

You can find Museum of Ice Cream – Singapore’s hours here. Be sure to check back for any celebration days we might be open for!

Question 5

How can I get in contact with someone at Museum of Ice Cream – Singapore?

Accepted Answer

Since we do not have a phone number to call, you can contact Museum of Ice Cream – Singapore by submitting a Contact Us form here, and our team will get back to you as soon as possible!

Question 6

Is Museum of Ice Cream a real museum?

Accepted Answer

Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.

Question 7

Is the Sprinkle Pool at Museum of Ice Cream clean?

Accepted Answer

Museum of Ice Cream crafted nearly one hundred million antimicrobial, biodegradable sprinkles for our iconic Sprinkle Pool. We regularly clean them in our antibacterial sprinkle shower, ensuring a fresh and clean experience with every jump.

Question 8

Is there an age limit or specific entry requirements for Museum of Ice Cream?

Accepted Answer

Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free (valid physical or digital proof of age must be presented), and guests under 13 must be accompanied by an adult aged 21 and above.

Question 9

How early should I arrive before my scheduled time?

Accepted Answer

Please arrive 5 minutes early or on time with your entire group for your visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. If you miss your time slot, we may deny entry without a refund.

Question 10

Can I pay with cash at Museum of Ice Cream – Singapore?

Accepted Answer

Museum of Ice Cream – Singapore is a cashless experium. We accept VISA, Mastercard, American Express, Unionpay, JCB, Alipay and WeCHat.

Question 11

How can I use my gift card?

Accepted Answer

Gift Cards can only be used for ticket purchases on our official website. Gift Cards will be received as PDF files in the purchaser’s email address and within each PDF file, there is a Gift Card code under the ticket barcode. To redeem tickets using your Gift Card, simply book tickets on our ticketing site, then apply the Gift Card code in the ‘Promo Code’ field before checking out!

Question 12

What is the average time needed to explore Museum of Ice Cream?

Accepted Answer

It will take you around 60 to 90 minutes to explore Museum of Ice Cream – Singapore!

Question 13

Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?

Accepted Answer

Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Singapore as long as you arrive on time for your entry.

Question 14

Are strollers allowed inside Museum of Ice Cream – Singapore?

Accepted Answer

Yes, strollers are allowed inside Museum of Ice Cream – Singapore. Please note that Museum of Ice Cream – Singapore does not have stroller parking.

Question 15

Does Museum of Ice Cream – Singapore have vegan, gluten-free, nut-free, and kosher options?

Accepted Answer

Each treat station has a vegan alternative for our dairy-free scoops! Our treats are currently not Halal-certified at this time, however our ice cream does not contain pork products or derivatives and alcohol. Treats that contain nuts will be duly labelled, but please note that other products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. We will continue to improve our offerings as we find new ways to be inclusive for all ice cream fans.

Question 16

Each treat station has a vegan alternative for our dairy-free scoops! Our treats are currently not Halal-certified at this time, however our ice cream does not contain pork products or derivatives and alcohol. Treats that contain nuts will be duly labelled, but please note that other products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. We will continue to improve our offerings as we find new ways to be inclusive for all ice cream fans.

Accepted Answer

Yes, Museum of Ice Cream – Singapore does have a lost and found. If you have lost something, please submit a Lost Item Report here with a detailed description of your item and an accompanying picture if possible. Museum of Ice Cream Singapore is not responsible for lost items and cannot guarantee they will be found.

Question 17

What steps are taken to ensure clean air inside Museum of Ice Cream – Singapore?

Accepted Answer

Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.

Question 18

Is there complimentary Wi-Fi at the Museum?

Accepted Answer

Yes, we offer complimentary Wi-Fi for all guests.

Question 19

Does Museum of Ice Cream have a dress code?

Accepted Answer

Museum of Ice Cream – Singapore is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Tip: Wear pink or light coloured clothes that will complement the pink exhibits and installations!

Question 20

How do I buy tickets to Museum of Ice Cream – Singapore?

Accepted Answer

You can buy tickets to Museum of Ice Cream – Singapore here.

Question 21

What is the refund and exchange policy for Museum of Ice Cream tickets?

Accepted Answer

In general, Museum of Ice Cream tickets are not refundable or exchangeable for cash or other goods and services provided by Museum of Ice Cream.

Question 22

Can I give my Museum of Ice Cream ticket to someone else?

Accepted Answer

Yes, you can transfer your tickets to another person – however, they must present the PDF file with your tickets upon their arrival at Museum of Ice Cream! This does not apply to Annual Membership Card-holders, as Membership Cards cannot be shared with anyone other than the card-holder.

Question 23

Is ice cream included in my Museum of Ice Cream ticket?

Accepted Answer

Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.

Question 24

Do children 2 or below need a ticket to get into Museum of Ice Cream?

Accepted Answer

At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.

Question 25

Do I need to print my ticket?

Accepted Answer

You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code. If you are arriving with an Annual Membership Card, you must present your physical card and your ID with a matching name for entry.

Question 26

What is the difference between a General Admission Ticket and the VIP Ticket?

Accepted Answer

Museum of Ice Cream – Singapore offers a variety of ticket types, which can be viewed on Singapore’s ticketing page here. General Admission: Entry to the ticketed experience, which includes 14 ice cream-themed installations, access to vibrant play spaces and unlimited ice cream service across up to 14 flavour options. Premium Admission: Additional access to 5 Premium ice cream flavours and a complimentary beverage during your experience. VIP Tickets: Entry for any timeslot within our operating hours, guaranteed entry within 15 minutes of arrival, all Premium Admission entitlements and a cool VIP pin.

Question 27

Do I need a ticket to visit Museum of Ice Cream?

Accepted Answer

Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.

Question 28

Does the time on my ticket mean I’ll enter at that time?

Accepted Answer

Tickets are purchased according to a time slot, which have a 30min entry window (for example, if you purchase 10am tickets, you are entitled to entry between 10am – 10:30am). Upon arrival, all ticketed guests must join the entry queue to get their tickets scanned and receive wristbands before entering for a short briefing. Each briefing has a maximum capacity of 20 guests – while we aim to bring in everyone for their briefing as soon as possible, you can expect to wait up to 20 minutes during peak periods.

Question 29

Can I buy Museum of Ice Cream Tickets at the door?

Accepted Answer

All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.

Question 30

Is Museum of Ice Cream wheelchair accessible?

Accepted Answer

Yes, Museum of Ice Cream – Singapore is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.

Question 31

Can I bring my pet to Museum of Ice Cream?

Accepted Answer

Museum of Ice Cream does not allow pets inside, only licensed service animals. Our alfresco Dessert Bar & Cafe, however, has a pet-friendly zone where you can enjoy sweet treats with your fur kids!

Question 32

Does Museum of Ice Cream – Singapore have parking?

Accepted Answer

The best place to park when visiting Museum of Ice Cream – Singapore is at the spots within Dempsey! There are also some parking spots next to our alfresco Dessert Bar & Cafe. Please refrain from parking on our neighbours’ premises as they are reserved for their own patrons.

Question 33

Is Museum of Ice Cream – Singapore only in English?

Accepted Answer

Yes! Museum of Ice Cream – Singapore has QR codes throughout the experience and ice cream stations that will bring you to a place where you can find translations for the experience and ice cream history. The system currently has 9 different languages and we cannot wait to bring you more!

Question 34

Can I store my baggage or pram/stroller at Museum of Ice Cream – Singapore?

Accepted Answer

No, we do not store any baggage or strollers/prams. We don’t encourage bringing large belongings to the experience, however many of our experience rooms have areas in which you can leave your belongings when playing.

Question 35

What happens if I am late to my Museum of Ice Cream – Singapore visit?

Accepted Answer

If you know you are going to be late, you can reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.

Question 36

Can I take photos while in Museum of Ice Cream – Singapore?

Accepted Answer

Yes, you can take photos while in Museum of Ice Cream. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here to enquire.

Question 37

Is the slide in Museum of Ice Cream accessible for everyone?

Accepted Answer

Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Singapore does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!

Question 38

What is your return policy on items bought at Museum of Ice Cream?

Accepted Answer

Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Original receipt will need to be presented for the exchange. We do not process any refunds. The only items not accepted for return are items that were on sale when you bought them.

Question 39

If I want to learn more about Museum of Ice Cream, where should I look?

Accepted Answer

For additional questions about Museum of Ice Cream, you can make a Contact Us form submission here. We frequently answer questions on our social media, so be sure to follow us on Instagram and Facebook.

Question 40

Is Museum of Ice Cream a safe space?

Accepted Answer

Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.

Question 41

What should I do if I am sick on the day of my visit to Museum of Ice Cream – Singapore?

Accepted Answer

What should I do if I am sick on the day of my visit to Museum of Ice Cream – Singapore?
Guests with visible sign of illness (including but not limited to symptoms such as coughing, sneezing, runny nose, etc) are encouraged to reschedule for a date after their recovery. Please do not visit Museum of Ice Cream if you are feeling unwell – you will always have the option of rescheduling your ticket to a time when you feel better! You can enquire about rescheduling your tickets here.

Please also read and follow the latest health advisories by the government to ensure a safe and sweet experience for everyone. At Museum of Cream, we want to create an environment that is both safe and fun for all guests and #teamMOIC.

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