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Frequently Asked Questions
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.
What is Museum of Ice Cream – Boston’s address?
You can find Museum of Ice Cream – Boston at 121 Seaport Blvd Boston, MA 02210
What are the hours for Museum of Ice Cream – Boston?
Days and hours may vary, please check ticket availability here for Museum of Ice Cream – Boston’s hours or our Google Business Profile.
How can I get in contact with someone at Museum of Ice Cream – Boston?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Boston by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
You can enter the museum up to 15 minutes early with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 15-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at Museum of Ice Cream — Boston?
Yes. We accept cash, as well as credit cards, debit cards, Apple Pay, Google Pay, and Samsung Pay.
How can I use my gift card?
Museum of Ice Cream gift cards can now be purchased online or on-site and used at any U.S. Museum of Ice Cream location. They can be used for both tickets and on-site purchases, so you can gift a visit, treats, or a little sprinkle-filled surprise.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Boston! Afterward, feel free to relax in The Galley with a milkshake or one of our signature cocktails or shop in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Boston. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – Boston does not have a coat check.
Are strollers allowed inside Museum of Ice Cream – Boston
Yes, strollers are allowed inside Museum of Ice Cream – Boston. However, we have limited stroller parking on a first-come basis. Please note that double strollers may be tight to navigate through in some portions of the museum and are not encouraged.
Does Museum of Ice Cream – Boston have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Boston offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Boston have a lost and found?
Yes, Museum of Ice Cream – Boston does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours.. Museum of Ice Cream Boston is not responsible for lost items and cannot guarantee they will be found immediately.
What steps are taken to ensure clean air inside Museum of Ice Cream — Boston?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Is there complimentary Wi-Fi at the Museum?
Yes! Complimentary Wi-Fi is available throughout the museum. Please ask one of our team members for the Wi-Fi password during your visit.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Boston is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – Boston?
You can buy tickets to Museum of Ice Cream – Boston here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase Museum of Ice Cream Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do I need to print my ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop. We also offer Flex GA tickets that allow a 90 mins entry window instead of 30 mins for a small additional cost.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
Yes, you are able to purchase tickets at the door but ticket times may not be available. We highly recommend purchasing tickets online and ahead of time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Boston is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Does Museum of Ice Cream – Boston have parking?
Museum of Ice Cream – Boston is near parking garages.
Is Museum of Ice Cream – Boston only in English?
Museum of Ice Cream – Boston has signs in English. However, many of our staff are multilingual and can help translate where needed.
Can I store my baggage or pram/stroller at Museum of Ice Cream – Boston?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Boston.
What happens if I am late to my Museum of Ice Cream – Boston visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 15 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Boston?
Yes, you can take photos while in Museum of Ice Cream – Boston. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook..
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.
What is Museum of Ice Cream – Chicago’s address?
You can find Museum of Ice Cream – Chicago at 435 North Michigan Ave, Chicago, IL 60611.
What are the hours for Museum of Ice Cream – Chicago?
Days and hours may vary, please check ticket availability here for Museum of Ice Cream – Chicago’s hours or our Google Business Profile.
How can I get in contact with someone at Museum of Ice Cream – Chicago?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Chicago by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a college student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
Your ticket is valid only for the date and time you selected. Your entry window is 30 minutes, such as 11:00–11:30 AM. You and your entire group may enter up to 15 minutes before your scheduled time, and tickets include a 15-minute grace period after your reservation window. To help ensure peace, love, sprinkles, and safety, we may deny entry without a refund if you miss your time slot.
Can I pay with cash at Museum of Ice Cream — Chicago?
Museum of Ice Cream – Chicago is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Museum of Ice Cream gift cards can now be purchased online or on-site and used at any U.S. Museum of Ice Cream location. They can be used for both tickets and on-site purchases, so you can gift a visit, treats, or a little sprinkle-filled surprise.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Chicago! Afterward, feel free to relax in our speakeasy with a milkshake or one of our signature cocktails or shop in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Chicago. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – Chicago does not have a coat check.
Are strollers allowed inside Museum of Ice Cream – Chicago?
Yes, strollers are allowed inside Museum of Ice Cream – Chicago. However, we do not have stroller parking, so any stroller brought in must be taken through the experience. Please note that double strollers may be tight to navigate through in some portions of the museum and are not encouraged.
Does Museum of Ice Cream – Chicago have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Chicago offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Chicago have a lost and found?
Yes, Museum of Ice Cream – Chicago does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Chicago is not responsible for lost items and cannot guarantee they will be found immediately.
What steps are taken to ensure clean air inside Museum of Ice Cream — Chicago?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Is there complimentary Wi-Fi at the Museum?
Yes! Complimentary Wi-Fi is available throughout the museum. Please ask one of our team members for the Wi-Fi password during your visit.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Chicago is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – Chicago?
You can buy tickets to Museum of Ice Cream – Chicago here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase Museum of Ice Cream Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do I need to print my ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop. We also offer Flex GA tickets that allow a 90 mins entry window instead of 30 mins for a small additional cost.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Chicago is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Does Museum of Ice Cream – Chicago have parking?
Yes! When visiting Museum of Ice Cream – Chicago, we recommend using SpotHero to find the best places to park and to reserve your spot.
Is Museum of Ice Cream – Chicago only in English?
Museum of Ice Cream – Chicago has signs in English. However, many of our staff are multilingual and can help translate where needed.
Can I store my baggage or pram/stroller at Museum of Ice Cream – Chicago?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Chicago.
What happens if I am late to my Museum of Ice Cream – Chicago visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 15 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Chicago?
Yes, you can take photos while in Museum of Ice Cream – Chicago. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Chicago does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.
What is Museum of Ice Cream – Las Vegas’s address?
You can find Museum of Ice Cream – Area15, Zone 2 3072 Rigel Ave, Suite 110 Las Vegas, NV 89102. Museum of Ice Cream — Las Vegas is located at Area15, Zone 2 – The Terminals.
What are the hours for Museum of Ice Cream – Las Vegas?
Days and hours may vary, please check ticket availability here for Museum of Ice Cream – Las Vegas hours or our Google Business Profile.
How can I get in contact with someone at Museum of Ice Cream – Las Vegas?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Las Vegas by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a college student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
Your ticket is valid only for the date and time you selected. Your entry window is 30 minutes, such as 11:00–11:30 AM. You and your entire group may enter up to 15 minutes before your scheduled time, and tickets include a 15-minute grace period after your reservation window. To help ensure peace, love, sprinkles, and safety, we may deny entry without a refund if you miss your time slot.
Can I pay with cash at Museum of Ice Cream – Las Vegas?
Museum of Ice Cream – Las Vegas is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Museum of Ice Cream gift cards can now be purchased online or on-site and used at any U.S. Museum of Ice Cream location. They can be used for both tickets and on-site purchases, so you can gift a visit, treats, or a little sprinkle-filled surprise.
What is the average time needed to explore Museum of Ice Cream?
It will take you around 90 minutes to explore Museum of Ice Cream – Vegas! Afterward, feel free to relax in the cafe with a milkshake or one of our signature cocktails or shop in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Las Vegas. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
Yes, Museum of Ice Cream — Las Vegas does have a coat check on a first-come, first-served basis. Please note that this is provided as a courtesy, and items are left at your own risk. Museum of Ice Cream is not liable for any lost, stolen, or damaged item, so please keep valuables, electronics, and cash with you. All items must be claimed by closing.
Are strollers allowed inside Museum of Ice Cream – Las Vegas?
Yes, all strollers are allowed inside Museum of Ice Cream – Las Vegas. We also provide stroller check on a first-come, first-served basis. Please note that this is provided as a courtesy, and items are left at your own risk. Museum of Ice Cream is not liable for any lost, stolen, or damaged item, so please keep valuables, electronics, and cash with you. All items must be claimed by closing. You may also choose to take your stroller throughout the experience as well.
Does Museum of Ice Cream – Las Vegas have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Las Vegas offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Las Vegas have a lost and found?
Yes, Museum of Ice Cream – Las Vegas does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Las Vegas is not responsible for lost items and cannot guarantee they will be found immediately.
What steps are taken to ensure clean air inside Museum of Ice Cream – Las Vegas?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Is there complimentary Wi-Fi at the Museum?
Yes! Complimentary Wi-Fi is available throughout the museum. Please ask one of our team members for the Wi-Fi password during your visit.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Las Vegas is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – Las Vegas?
You can buy tickets to Museum of Ice Cream – Las Vegas here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase Museum of Ice Cream Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do I need to print my ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop. We also offer Flex GA tickets that allow a 90 mins entry window instead of 30 mins for a small additional cost.
Do I need a ticket to visit Museum of Ice Cream?
Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
Yes, you are able to purchase tickets at the door but ticket times may not be available. We highly recommend purchasing tickets online and ahead of time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Las Vegas is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Does Museum of Ice Cream – Las Vegas have parking?
Museum of Ice Cream – Las Vegas has nearby parking in the Zone 2 garage. Nevada residents may enjoy complimentary parking per Area 15 policy, non-resident vehicles pay a flat rate of up to $9.00/day max.
Is Museum of Ice Cream – Las Vegas only in English?
Museum of Ice Cream – Las Vegas has signs in English. However, many of our staff are multilingual and can help translate where needed.
Can I store my baggage or pram/stroller at Museum of Ice Cream – Las Vegas?
Yes, we provide both stroller and baggage check at Museum of Ice Cream – Las Vegas on a first-come, first-served basis. Please note that this is provided as a courtesy, and items are left at your own risk. Museum of Ice Cream is not liable for any lost, stolen, or damaged item, so please keep valuables, electronics, and cash with you. All items must be claimed by closing.
What happens if I am late to my Museum of Ice Cream – Las Vegas visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 15 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Las Vegas?
Yes, you can take photos while in Museum of Ice Cream – Las Vegas. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.
What is Museum of Ice Cream – Miami’s address?
You can find Museum of Ice Cream – Miami at 851 NE 1st Ave, Miami, FL 33132
What are the hours for Museum of Ice Cream – Miami?
Days and hours may vary, please check ticket availability here for Museum of Ice Cream – Miami’s hours or our Google Business Profile.
How can I get in contact with someone at Museum of Ice Cream – Miami?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Miami by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a college student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
Your ticket is valid only for the date and time you selected. Your entry window is 30 minutes, such as 11:00–11:30 AM. You and your entire group may enter up to 15 minutes before your scheduled time, and tickets include a 15-minute grace period after your reservation window. To help ensure peace, love, sprinkles, and safety, we may deny entry without a refund if you miss your time slot.
Can I pay with cash at Museum of Ice Cream – Miami?
Museum of Ice Cream – Miami is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
How can I use my gift card?
Museum of Ice Cream gift cards can now be purchased online or on-site and used at any U.S. Museum of Ice Cream location. They can be used for both tickets and on-site purchases, so you can gift a visit, treats, or a little sprinkle-filled surprise.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Miami! Afterward, feel free to relax in our speakeasy with a milkshake or one of our signature cocktails or shop in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Miami. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – Miami does not have a coat check.
Are strollers allowed inside Museum of Ice Cream – Miami?
Yes, strollers are allowed inside Museum of Ice Cream – Miami. However, we do not have stroller parking, so any stroller brought in must be taken through the experience. Please note that double strollers may be tight to navigate through in some portions of the museum and are not encouraged.
Does Museum of Ice Cream – Miami have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Miami offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – Miami have a lost and found?
Yes, Museum of Ice Cream – Miami does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream Miami is not responsible for lost items and cannot guarantee they will be found immediately.
What steps are taken to ensure clean air inside Museum of Ice Cream – Miami?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Is there complimentary Wi-Fi at the Museum?
Yes! Complimentary Wi-Fi is available throughout the museum. Please ask one of our team members for the Wi-Fi password during your visit.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Miami is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – Miami?
You can buy tickets to Museum of Ice Cream – Miami here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase Museum of Ice Cream Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do I need to print my ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop. We also offer Flex GA tickets that allow a 90 mins entry window instead of 30 mins for a small additional cost.
Do I need a ticket to visit Museum of Ice Cream?
Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Miami is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Does Museum of Ice Cream – Miami have parking?
Museum of Ice Cream – Miami is near parking garages.
Is Museum of Ice Cream – Miami only in English?
Museum of Ice Cream – Miami has signs in English. However, many of our staff are multilingual and can help translate where needed.
Can I store my baggage or pram/stroller at Museum of Ice Cream – Miami?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – Miami.
What happens if I am late to my Museum of Ice Cream – Miami visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 15 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Miami?
Yes, you can take photos while in Museum of Ice Cream – Miami. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders. Don’t want to go down the slide? We have an elevator adjacent to the slide that takes you to the melting cave.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.
What is Museum of Ice Cream – New York’s address?
You can find Museum of Ice Cream – New York at 558 Broadway, New York, NY 10012.
What are the hours for Museum of Ice Cream – New York?
Days and hours may vary, please check ticket availability here for Museum of Ice Cream – New York’s hours or our Google Business Profile.
How can I get in contact with someone at Museum of Ice Cream – New York?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – New York by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and guests under 16 must be accompanied by an adult or legal guardian. Are you a college student? Reach out here and ask about our Museum of Ice Cream student discount!
How early should I arrive before my scheduled time?
Your ticket is valid only for the date and time you selected. Your entry window is 30 minutes, such as 11:00–11:30 AM. You and your entire group may enter up to 15 minutes before your scheduled time, and tickets include a 15-minute grace period after your reservation window. To help ensure peace, love, sprinkles, and safety, we may deny entry without a refund if you miss your time slot.
Can I pay with cash at Museum of Ice Cream – New York?
Museum of Ice Cream – New York accepts credit cards, Apple Pay, Google Pay and Samsung Pay. Prefer cash? Just ask! We accept cash for all in-experience drinks and retail purchases.
How can I use my gift card?
Museum of Ice Cream gift cards can now be purchased online or on-site and used at any U.S. Museum of Ice Cream location. They can be used for both tickets and on-site purchases, so you can gift a visit, treats, or a little sprinkle-filled surprise.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – New York! Afterward, feel free to relax in the cafe with a milkshake or one of our signature cocktails or shop in our scoop store!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – New York. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
No, Museum of Ice Cream – New York does not have a coat check.
Are strollers allowed inside Museum of Ice Cream – New York?
Yes, strollers are allowed inside Museum of Ice Cream – New York. However, we do not have stroller parking, so any stroller brought in must be taken through the experience. Please note that double strollers may be tight to navigate through in some portions of the museum and are not encouraged.
Does Museum of Ice Cream – New York have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – New York offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
Does Museum of Ice Cream – New York have a lost and found?
Yes, Museum of Ice Cream – New York does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – New York is not responsible for lost items and cannot guarantee they will be found immediately.
What steps are taken to ensure clean air inside Museum of Ice Cream – New York?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Is there complimentary Wi-Fi at the Museum?
Yes! Complimentary Wi-Fi is available throughout the museum. Please ask one of our team members for the Wi-Fi password during your visit.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – New York is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
How do I buy tickets to Museum of Ice Cream – New York?
You can buy tickets to Museum of Ice Cream – New York here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase Museum of Ice Cream Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do I need to print my ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop. We also offer Flex GA tickets that allow a 90 mins entry window instead of 30 mins for a small additional cost.
Do I need a ticket to visit Museum of Ice Cream?
Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
There’s a 30-minute window to entry for all timed tickets. For instance, if you purchase a ticket for 1:00pm, you could enter any time between 1:00pm and 1:30pm.
Can I buy Museum of Ice Cream Tickets at the door?
All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – New York is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Does Museum of Ice Cream – New York have parking?
Museum of Ice Cream – New York is near multiple hourly parking garages.
Is Museum of Ice Cream – New York only in English?
Museum of Ice Cream – New York has signs in English. However, many of our staff are multilingual and can help translate where needed.
Can I store my baggage or pram/stroller at Museum of Ice Cream – New York?
No, we cannot store any baggage or stroller/pram that you might bring into the experience. There are limitations on the type of stroller that can be let into Museum of Ice Cream – New York.
What happens if I am late to my Museum of Ice Cream – New York visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 15 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 15 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – New York?
Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.
Is the slide in Museum of Ice Cream accessible for everyone?
Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email and your love of ice cream! It can get chilly in the museum, so you should consider bringing a jacket. If you purchased Singapore Resident tickets, you will need to present either a physical or digital copy of your valid ID or ICA-issued pass.
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites, but don’t forget to check in on our closing time! Our onsite team is available to keep things fun and safe, plus they’ll give you ice cream and fun facts.
What is Museum of Ice Cream – Singapore’s address?
Museum of Ice Cream – Singapore’s address is 100 Loewen Road, Dempsey, Singapore 248837. Parking is limited next to our Alfresco Bar & Cafe, but you’ll find plenty of spots in Dempsey. Please don’t park in our neighbors’ lots—they’re reserved for their patrons. If coming by public transport, get off at CSC Dempsey Clubhouse (buses: 7, 75, 77, 105, 106, 123, 174) and walk for 10 minutes. Taxis and private hire services have a special drop-off area.
What are the hours for Museum of Ice Cream – Singapore?
You can find Museum of Ice Cream – Singapore’s hours here. Be sure to check back for any celebration days we might be open for!
How can I get in contact with someone at Museum of Ice Cream – Singapore?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Singapore by submitting a Contact Us form here, and our team will get back to you as soon as possible!
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream crafted nearly one hundred million antimicrobial, biodegradable sprinkles for our iconic Sprinkle Pool. We regularly clean them in our antibacterial sprinkle shower, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free (valid physical or digital proof of age must be presented), and guests under 13 must be accompanied by an adult aged 21 and above.
How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. If you miss your time slot, we may deny entry without a refund.
Can I pay with cash at Museum of Ice Cream – Singapore?
Museum of Ice Cream – Singapore is a cashless experium. We accept VISA, Mastercard, American Express, Unionpay, JCB, Alipay and WeCHat.
How can I use my gift card?
Gift Cards can only be used for ticket purchases on our official website. Gift Cards will be received as PDF files in the purchaser’s email address and within each PDF file, there is a Gift Card code under the ticket barcode. To redeem tickets using your Gift Card, simply book tickets on our ticketing site, then apply the Gift Card code in the ‘Promo Code’ field before checking out!
What is the average time needed to explore Museum of Ice Cream?
It will take you around 60 to 90 minutes to explore Museum of Ice Cream – Singapore!
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Singapore as long as you arrive on time for your entry.
Are strollers allowed inside Museum of Ice Cream – Singapore?
Yes, strollers are allowed inside Museum of Ice Cream – Singapore. Please note that Museum of Ice Cream – Singapore does not have stroller parking.
Does Museum of Ice Cream – Singapore have vegan, gluten-free, nut-free, and kosher options?
Each treat station has a vegan alternative for our dairy-free scoops! Our treats are currently not Halal-certified at this time, however our ice cream does not contain pork products or derivatives and alcohol. Treats that contain nuts will be duly labelled, but please note that other products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. We will continue to improve our offerings as we find new ways to be inclusive for all ice cream fans.
Does Museum of Ice Cream – Singapore have a lost and found?
Yes, Museum of Ice Cream – Singapore does have a lost and found. If you have lost something, please submit a Lost Item Report here with a detailed description of your item and an accompanying picture if possible. Museum of Ice Cream Singapore is not responsible for lost items and cannot guarantee they will be found.
What steps are taken to ensure clean air inside Museum of Ice Cream – Singapore?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
Is there complimentary Wi-Fi at the Museum?
Yes, we offer complimentary Wi-Fi for all guests.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Singapore is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Tip: Wear pink or light coloured clothes that will complement the pink exhibits and installations!
How do I buy tickets to Museum of Ice Cream – Singapore?
You can buy tickets to Museum of Ice Cream – Singapore here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable or exchangeable for cash or other goods and services provided by Museum of Ice Cream.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer your tickets to another person – however, they must present the PDF file with your tickets upon their arrival at Museum of Ice Cream! This does not apply to Annual Membership Card-holders, as Membership Cards cannot be shared with anyone other than the card-holder.
Is ice cream included in my Museum of Ice Cream ticket?
Yes! Your ticket to Museum of Ice Cream offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also be able to get a few other fun sweet treats as you explore each room.
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do I need to print my ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code. If you are arriving with an Annual Membership Card, you must present your physical card and your ID with a matching name for entry.
What is the difference between a General Admission Ticket and the VIP Ticket?
Museum of Ice Cream – Singapore offers a variety of ticket types, which can be viewed on Singapore’s ticketing page here. General Admission: Entry to the ticketed experience, which includes 14 ice cream-themed installations, access to vibrant play spaces and unlimited ice cream service across up to 14 flavour options. Premium Admission: Additional access to 5 Premium ice cream flavours and a complimentary beverage during your experience. VIP Tickets: Entry for any timeslot within our operating hours, guaranteed entry within 15 minutes of arrival, all Premium Admission entitlements and a cool VIP pin.
Do I need a ticket to visit Museum of Ice Cream?
Yes, all who visit Museum of Ice Cream will need to buy a ticket for them and their group to enter.
Does the time on my ticket mean I’ll enter at that time?
Tickets are purchased according to a time slot, which have a 30min entry window (for example, if you purchase 10am tickets, you are entitled to entry between 10am – 10:30am). Upon arrival, all ticketed guests must join the entry queue to get their tickets scanned and receive wristbands before entering for a short briefing. Each briefing has a maximum capacity of 20 guests – while we aim to bring in everyone for their briefing as soon as possible, you can expect to wait up to 20 minutes during peak periods.
Can I buy Museum of Ice Cream Tickets at the door?
All visitors must book their tickets online prior to arrival. While you’re welcome to try booking through our website upon arrival, we cannot guarantee that tickets will be available for sale at your desired entry time.
Is Museum of Ice Cream wheelchair accessible?
Yes, Museum of Ice Cream – Singapore is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only licensed service animals. Our alfresco Dessert Bar & Cafe, however, has a pet-friendly zone where you can enjoy sweet treats with your fur kids!
Does Museum of Ice Cream – Singapore have parking?
The best place to park when visiting Museum of Ice Cream – Singapore is at the spots within Dempsey! There are also some parking spots next to our alfresco Dessert Bar & Cafe. Please refrain from parking on our neighbours’ premises as they are reserved for their own patrons.
Is Museum of Ice Cream – Singapore only in English?
Yes! Museum of Ice Cream – Singapore has QR codes throughout the experience and ice cream stations that will bring you to a place where you can find translations for the experience and ice cream history. The system currently has 9 different languages and we cannot wait to bring you more!
Can I store my baggage or pram/stroller at Museum of Ice Cream – Singapore?
No, we do not store any baggage or strollers/prams. We don’t encourage bringing large belongings to the experience, however many of our experience rooms have areas in which you can leave your belongings when playing.
What happens if I am late to my Museum of Ice Cream – Singapore visit?
If you know you are going to be late, you can reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Singapore?
Yes, you can take photos while in Museum of Ice Cream. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here to enquire.
Is the slide in Museum of Ice Cream accessible for everyone?
Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Singapore does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Original receipt will need to be presented for the exchange. We do not process any refunds. The only items not accepted for return are items that were on sale when you bought them.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, you can make a Contact Us form submission here. We frequently answer questions on our social media, so be sure to follow us on Instagram and Facebook.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.
What should I do if I am sick on the day of my visit to Museum of Ice Cream – Singapore?
Guests with visible sign of illness (including but not limited to symptoms such as coughing, sneezing, runny nose, etc) are encouraged to reschedule for a date after their recovery. Please do not visit Museum of Ice Cream if you are feeling unwell – you will always have the option of rescheduling your ticket to a time when you feel better! You can enquire about rescheduling your tickets here.
Please also read and follow the latest health advisories by the government to ensure a safe and sweet experience for everyone. At Museum of Cream, we want to create an environment that is both safe and fun for all guests and #teamMOIC.
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