New York City - Unlimited Ice Cream

What should I bring when I visit Museum of Ice Cream?

All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!

Can I explore Museum of Ice Cream on my own, or is a guide provided?

You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.

What is Museum of Ice Cream – New York’s address?

You can find Museum of Ice Cream – New York at 558 Broadway, New York, NY 10012.

What are the hours for Museum of Ice Cream – New York?

You can find Museum of Ice Cream – New York’s hours here

How can I get in contact with someone at Museum of Ice Cream – New York?

Since we do not have a phone number to call, you can contact Museum of Ice Cream – New York by scooping us an email here.

Is Museum of Ice Cream a real museum?

Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.

Is the Sprinkle Pool at Museum of Ice Cream clean?

Museum of Ice Cream’s iconic Sprinkle Pool is filled with thousands of oversized sprinkles designed for maximum fun. We regularly remove every sprinkle to clean them in our specially designed sprinkle shower and disinfect the pool itself, ensuring a fresh and clean experience with every jump.

Is there an age limit or specific entry requirements for Museum of Ice Cream?

Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and we offer a student discount. Guests under 16 must be accompanied by an adult or legal guardian to ensure everyone has a fantastic time!

How early should I arrive before my scheduled time?

Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.

Can I pay with cash at the Museum of Ice Cream?

Museum of Ice Cream – New York accepts credit cards, Apple Pay, Google Pay and Samsung Pay. Prefer cash? Just ask! We accept cash for all in-experience drinks and retail purchases.

How can I use my gift card?

Gift cards can only be used for ticket purchases and must be redeemed online before your visit. They cannot be used for retail or food and beverage purchases on-site.

What is the average time needed to explore Museum of Ice Cream?

It will take you a hour to a hour and a half to explore Museum of Ice Cream – New York! Afterward, feel free to relax in the cafe with a milkshake or one of our signature cocktails or shop in our scoop store!

Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?

Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – New York. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.

Can I store my coat at Museum of Ice Cream?

No, Museum of Ice Cream – New York does not have a coat check.

Does Museum of Ice Cream – New York have vegan, gluten-free, nut-free, and kosher options?

Yes, Museum of Ice Cream – New York offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.

Does Museum of Ice Cream – New York have a lost and found?

Yes, Museum of Ice Cream – New York does have a lost and found. If you have lost something, please contact us about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – New York is not responsible for lost items and cannot guarantee they will be found immediately.

Can I give my Museum of Ice Cream ticket to someone else?

Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.

What steps are taken to ensure clean air inside the Museum of Ice Cream?

Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.

Are strollers allowed inside Museum of Ice Cream – New York?

Yes, strollers are allowed inside Museum of Ice Cream – New York. However, we do not have stroller parking, so any stroller brought in must be taken through the experience.

Does Museum of Ice Cream have a dress code?

Museum of Ice Cream – New York is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary. 

Is Museum of Ice Cream wheelchair accessible?

Yes, Museum of Ice Cream – New York is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.

Can I bring my pet to Museum of Ice Cream?

Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.

Is Museum of Ice Cream – NYC only in English?

Museum of Ice Cream – New York has signs in English. However, many of our staff are multilingual and can help translate where needed.

Does Museum of Ice Cream – NYC have parking?

Museum of Ice Cream – New York is near multiple hourly parking garages.

What happens if I am late to my Museum of Ice Cream – NYC visit?

If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.

Can I take photos while in Museum of Ice Cream – NYC?

Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contact us here for your request.

Is the slide in Museum of Ice Cream accessible for everyone?

Yes! Everyone can go down the slide, but there are some rules for those who do. Guests must be 3 years or older and 44 inches or taller to ride the slide. Children must be able to ride the slide alone. We are not able to accommodate in-lap riders.

Don’t want to go down the slide? We have an elevator adjacent to the slide that takes you to the melting cave.

What is your return policy on items bought at Museum of Ice Cream?

Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.

If I want to learn more about Museum of Ice Cream, where should I look?

For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagram or on Facebook.

Is Museum of Ice Cream a safe space?

Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave. Tickets are non-refundable in cases of misconduct or behavior that compromises the safety, well-being, or experience of others.